book / built
Demand Side Sales
“And so I wrote a book called Demand Side Sales that basically took the premise of stop trying to sell people and just help them make progress, help them buy.”
Public evidence record
Published podcast speaker
Books, apps, and tools
book / built
“And so I wrote a book called Demand Side Sales that basically took the premise of stop trying to sell people and just help them make progress, help them buy.”
book / recommends
“I would have them read Demand Side Sales, and it basically is starting from the theory of why do people buy and how do we actually understand how to flip the lens from trying to sell people things to help them buy? And ultimately it has the entire method around it kind of frame for product and for founders.”
Claim ledger
36 transcript-backed records
01 / observation
“This is where you like what you're doing, but the fact is that at some point there's just too much of it and you're not doing it in a way that basically you don't like the way you're doing it. And so part of it is pulling you back to basically where you actually have control over the work and control over yourself and control to basically manage your time yourself because at some point we get sucked in and it happens a lot in startups.”
02 / belief
“One of the things that I've realized is strength finders is one of those things where, so one of the things I suck at is harmony and the strength fighters is helping people get along and everybody get along because part of me is I'm a really good innovator because I believe that innovation or product is a conflict sport.”
03 / belief
“Help me understand So they can see the journey, but also so you can feel the journey of what you're trying to do. And so almost every pic, I think every Pixar film is based on this premise.”
04 / belief
“At some point I felt like I might've fed them with a fire hose, so some people might have to listen to it twice. I talk too fast, I get excited, but I think we hit all the big spots.”
05 / observation
“What would be the questions Bob would ask in a jobs be done interview around this topic? And it comes back and the questions are, questions are really good, but the problem is that they're not based on the previous answer.”
06 / belief
“Part of it is to realize as a founder, you have to do a lot of different things. And so part of it is I think self-awareness is one of the biggest assets you're going to have.”
07 / evaluation
“I'll accept the invite, or you can do it in message. It doesn't matter. But LinkedIn is the best way.”
08 / belief
“I'm sure we're going to get some, just so you're clear, we're probably going to get some backlash from some of it as well. But again, I am looking at it as I am trying to make progress for the masses here and I think that the advice I'm trying to give should be able to help.”
09 / uncertainty
“What are the big pushes is when I look around and I don't want my boss's job and I don't know where to go next.”
10 / commitment
“Here's what progress means in this role and here's how we will actually reward you for actually doing this work.”
11 / evaluation
“Like 53% of the people who basically said they got more money, did not get more money. They told the company they had more money because they knew they couldn't argue with having them come back because they got more money.”
12 / recommendation
“Because ultimately that's the diversity of a team that actually makes it really work. And so instead of trying to, most people try to hire people like themselves, and that actually is where it goes wrong because then you end up with a very large blind spot where ultimately if you start to realize what you're good at, what you suck at, what gives you energy, what sucks your energy and start to really complement it with other people.”
13 / evaluation
“" And what I would say is nobody randomly changes jobs, it's just not possible. And so the reality is you can describe it that way and most people would say Lucky is random, but the reality is it's caused and if it's now caused, you start to actually realize that context has a lot of impact in it because if I don't have enough context, I don't have enough pushes, I can complain about my job, but I'll never make the switch.”
14 / preference
“But still, I had to do a lot of different speaking. And I love to do this because I know the people, I know your audience, I know what to do, but talking about HR to HR people is scary to me.”
15 / prediction
“I don't know if they're that simple, but I think that the notion of the next step is to make sure it's a big enough step.”
16 / evaluation
“That's right. And the other problem I realized is that when you overpay people, what happens is that they actually become more and more scared that they will lose it, and then they become more and more conservative because they don't want to rock the boat and they actually don't work.”
17 / recommendation
“My belief is there's a lot of people who would do a new job if you actually wrote the job description away that says, hey, come here and learn this and do these things and be able to work in a team like this way and help them understand what they're trying to do.”
18 / evaluation
“I've coached almost a thousand people because I think there's a billion people a year who switched jobs and ultimately most of them end up with a job that's worse than the one they were at, but they don't know how to find it.”
19 / recommendation
“That's right. And so one of the things I'm trying to teach people now is to use AI to help them with the energy drains because most people, the one thing I've learned is that I grew up as an engineer and as an engineer was like everything should be a process.”
20 / recommendation
“I would have them read Demand Side Sales, and it basically is starting from the theory of why do people buy and how do we actually understand how to flip the lens from trying to sell people things to help them buy? And ultimately it has the entire method around it kind of frame for product and for founders.”
21 / recommendation
“And so I wrote a book called Demand Side Sales that basically took the premise of stop trying to sell people and just help them make progress, help them buy.”
22 / belief
“Yep, I think that's right, I think that's right. And again, I think Ulwick's is very valuable, especially in some companies where there's lots of risk, there's regulation, there's lots of moving parts, very complicated systems, but at the same time it's so many steps.”
23 / commitment
“Oh, I will tell you, it's a life changer. It is one of those things where we'll do interviews and I can go do an interview and a debrief, pop in and do it.”
24 / belief
“I think the easiest way to think about it is that I'm an engineer, electrical, basically have been building product for almost 30 years and one of the lies I was told growing up was build it and they will come.”
25 / belief
“I think that the danger you run into is that when you look at the customer through the product, so if I look at the customers through the Snickers bar, then I think of Milky Way as a competitor.”
26 / belief
“As opposed to the way I look at it is basically only people have jobs, products don't have jobs, people have jobs, organizations don't have jobs, people in organizations have jobs because that's the irrational part. And so fundamentally there's that two different views of how do we look at it, but ultimately I would say Clay's approach and my approach are derived from the same dataset where Ulwick's is derived from a different dataset and a different set of experiences.”
27 / preference
“Am I not challenged enough? And you start to frame it, and when you frame it, you start to realize, I'm willing to actually take less money to be around smarter people because I want to be a founder later.”
28 / evaluation
“You have to be able to accept how people see you as opposed to how you want to be seen. So when companies will come to us and say, "All right, I want you to find these jobs for us," like, "Nope, I can't do it because it doesn't work.”
29 / evaluation
“If I talk to people about buying a pack of chewing gum, most people can't remember at all when they bought a pack of chewing gum, even if it was in the last week like, "Uh, I think so.”
30 / preference
“One of the things that I've been doing is I've been studying people for the last 10 years around why they switched from one company to another to literally understand the jobs of jobs because employees actually hire companies more than companies hire employees.”
31 / evaluation
“I think one of the biggest misconceptions around Jobs to Be Done is this notion that it's pain and gain as opposed to context and outcome.”
32 / prediction
“" But the reality is, Jobs to Be Done research is hypothesis building research. I don't know, that's part of the point is we really don't know.”
33 / commitment
“Yeah, so at the end of the night, I have this philosophy that I have the energy in your body and your brain literally you need to use every ounce of it every day because you wake up the next day with a full bank account and you can't really save it.”
34 / evaluation
“" Just because people bitch about something doesn't mean they're going to do anything about it. This is where at Basecamp, we learned the fact that everybody said, "Oh, if you had Gantt charts, I'm going to leave you if you don't put Gantt charts in or resource allocation," and as much as they all say they want it, they're not leaving because of it.”
35 / preference
“The method that I have and that I've been using mostly because I've been in the startup world and doing new to the world type stuff is it's very, very qualitative, organic, and it's a combination of a process, practice and skills.”
36 / evaluation
“It didn't do enough for us." It allows you to actually understand the struggling moment they had because, again, they were using your product and something happened and some context changed and now they struggle with it, and now they got to go find something else.”