Speakers in the public record
Claim mix
belief 11evaluation 5recommendation 2commitment 2preference 2prediction 1
Evidence policy
Every row below preserves an exact excerpt. Identified speakers are linked; unresolved voices are labeled and excluded from people counts.
Claim ledger
The useful parts, with receipts.
23 published records
“The best book on product management that I've read. It's called How to Talk So Kids Will Listen & Listen So Kids Will Talk. I encountered this book, my sister is a speech therapist and she had it on her bookshelf at home in her apartment. And I was jet lagged one night I was visiting her and I read it, and if anybody has read, Never Split the Difference by Chris Voss where he talks about how these senior FBI agents in 70s, 80s were realizing that all they were doing in their negotiating tactics were just not working and decided to try something different. And that's something is basically nonviolent communication. And he gives these amazing examples of decades of using this with kidnappers and terrorists and organized crime to defuse situations and create productive outcomes. So this book, with all due respect to FBI agents and terrorists and hijackers and kidnappers, this is about kids. So this book for me, this is what really the example is how it's communicated. It's illustrated almost like a comic book, tons of super concrete examples. And for me, I think that's when these principles really sunk in. That book really resonated with me the most, more than the book itself for Nonviolent Communication or the Never Split the Difference, both of which are awesome. So I really recommend that book.”
- Publisher
- Lenny's Podcast
“We've seen the last couple years, I think you had on here Nikhyl Singhal talking about when Facebook had those really big layoffs that they were biased towards keeping individual contributor product managers.”
- Publisher
- Lenny's Podcast
“I think that intuition came from spending time in the customer community and support tickets and just noticing smaller versions of that that people have feedback on.”
- Publisher
- Lenny's Podcast
“I think I can... I'm doing three surf stories in a row, but this is a life motto that's just stuck in my head for almost, for more than a decade now, which it comes from a piece of plywood outside of surf shop in Mexico, that was painted on it, "You can't stop the waves, but you can learn how to surf.”
- Publisher
- Lenny's Podcast
“I think maybe one trick here is just see what team drives growth. Oftentimes it's going to be sales, oftentimes it's going to be product experiments they're running, could be marketing.”
- Publisher
- Lenny's Podcast
“Such awesome advice. It's so counterintuitive also I think to a lot of product managers where you're basically saying remove yourself as a dependency, delegate more, empower everyone in your team, have engineers come up with ideas, have them write things, one page respects, things like that.”
- Publisher
- Lenny's Podcast
“Clearly they're paying for a product or a service, but beyond that, what are they actually paying for? Ask those questions and I think that'll make it clear.”
- Publisher
- Lenny's Podcast
“The chat you shared I think is an awesome example where the language was a really powerful shift in how this person thought.”
- Publisher
- Lenny's Podcast
“Yeah, I think product is usually the last department to really just because smaller, I think.”
- Publisher
- Lenny's Podcast
“Here at Riverside, we've had a bunch of people out for reserve duty. I think all of them are back now.”
- Publisher
- Lenny's Podcast
“I won't lie, over the years, despite everything I said, if somebody who is my same amount of experience or same cohort gets promoted and becomes a team lead and makes that decision and rises up, it does twang in my stomach, it gets in my ego.”
- Publisher
- Lenny's Podcast
“I think tactically speaking, one thing that I've done a few times in different interview rounds is when it comes to compensation, you've probably heard the line, "Well, that's a really high number, but we can't reach it.”
- Publisher
- Lenny's Podcast
“"You've been listening all this time, you've been writing this down?" I think that's really important as well.”
- Publisher
- Lenny's Podcast
“I think you've kind of shown people this already, but you have a lot of very contrarian opinions about a lot of things.”
- Publisher
- Lenny's Podcast
“Also, I think the key there is the two weeks, because if people are still complaining after two weeks, then there's something here.”
- Publisher
- Lenny's Podcast
“We bought the domain, I'm probably incriminating myself by saying this, and then what we did is we knew that if we had sent that link on the 1st of April to the executive team, nobody would believe it.”
- Publisher
- Lenny's Podcast
“One that I love that I agree with, and it's kind of the thesis of this podcast almost, which is that there's no right way to get things done in a product, team, or in a business, in spite of what you may read online.”
- Publisher
- Lenny's Podcast
“I think the key of that is having this mindset that product isn't a role, it's a team. And I read a quote once by Ebi Atawodi and she's worked on Netflix and Uber and she's super experienced and she says something like, "It's not about waiting for products, product said this or that or waiting for product.”
- Publisher
- Lenny's Podcast
“Another example of this is there's a company I worked at where all the features that were on a higher plan were invisible to the lower plans just because everything was built really fast and there was time to make them visible so people could upgrade. So we got that ready and we did this and we're about to release it, and we realized tomorrow morning a bunch of customers are going to log into the product and there's all these features that they've been asking us for because they didn't know that we have them, because they were locked and only on higher plan.”
- Publisher
- Lenny's Podcast
“I think if you feel that you're building something that you really want to see happen in the world and you really want to make sure it's done well, you don't trust anybody else to do it, you want to be the one to work on it and make sure that this gets done well in the world because it matters to you, then I think you're in a really strong place from that point of view that really gets you motivated and you want to be hands-on and it keeps you really focused.”
- Publisher
- Lenny's Podcast
“Once we realized that, then we really started to increase conversion and it was a super successful team. But man, I look back and if I just used more qualitative research, even though it was an area that traditionally you don't use qualitative research, I could have saved so much time.”
- Publisher
- Lenny's Podcast
“A lot of times PMs, they want to be the hub because the more they can control the narrative, the more they can control what people see.”
- Publisher
- Lenny's Podcast
“The second example of that is I was building a referral program and we made a user research plan and we ended up only executing half of it, which means we talked to the people who were already using it successfully, and we decided to skip talking to the people who should use it but didn't.”
- Publisher
- Lenny's Podcast