Tal Raviv: belief

Transcript context

…Amazing. Okay. Anything else along those lines? This is an awesome little tip. I personally keep a weird habit. I realized it's a weird habit. I call it product scrapbooking where I have this massive notion database of every opportunity, big or small that's ever come up. And when a piece of evidence out in the world comes in, it could be like a support ticket or a CSM sends a gong call or there's a really great Slack thread with an amazing brainstorm happening and ideas, piece of data, whatever it is, right? I'll file it. I actively take a screenshot or whatever it is, I file it and I start to cluster these in this really messy notion. And the reason I do this is that I've learned that we have these roadmaps and strategies that seem linear, but life and customers and insights are not. So when the time does come around to work on that thing and that opportunity comes up, I can pull up that notion and I already have a bunch of really in the weeds real world clues to start with and even persuade people that we should dig deeper into this. Or for example, another advantage is that if I'm on a conversation with a person from sales or CSM from customer success and they'll mention a request, I can open that up and I'm like, "Yeah, this is actually this client and that client and that client also mentioned that." And you see in their face that they feel heard. "You've been listening all this time, you've been writing this down?" I think that's really important as well. I love these tips. I love product scrapbooking as a term. It makes so much sense and it's just immediately clear what you're going to be doing and I love how simple the approach there is. Is there anything else along those lines or is there something you want to share around this other bucket that I think you hinted at of helping your team set you up for success and get more done?…

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