Lenny Rachitsky: belief

Transcript context

…working together and figuring things out in between one another. And anytime somebody sends me a direct message, I say, " This is a great question. Can you please put it in this channel with the team? I'll answer there", but it's really important for me that any decisions we make are transparent, that it's easy to find it later, that there's a few other people who should probably chime in if they want to. And this could be at the team level. I worked at a company that had a really, really big customer success organization. They'd constantly find you as a PM and just DM you these questions. And I'd say, "Great question. Put it in this really big channel." And I give a reason, so that way other people on the customer success team can search the channel and find the answer later. It can help other people. And if you do this enough, it becomes a snowball effect because other people on the team will see that other people are posting in public channels and feel more comfortable with it. And that just becomes a chain reaction. Such awesome advice. It's so counterintuitive also I think to a lot of product managers where you're basically saying remove yourself as a dependency, delegate more, empower everyone in your team, have engineers come up with ideas, have them write things, one page respects, things like that. Become less valuable almost, which I think is not the natural tendency. Become obsolete.…

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