book / uses
A Conflict of Visions
“I think the best book I’ve read recently was A Conflict of Visions by Thomas Sowell.”
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Published podcast speaker
Books, apps, and tools
book / uses
“I think the best book I’ve read recently was A Conflict of Visions by Thomas Sowell.”
Claim ledger
38 transcript-backed records
01 / evaluation
“Actually, there's a really... So I watched The Last Dance, the Netflix special of Michael Jordan a while ago, of course, but there was one scene where he just, I'm sure this is a super famous story and he just made up an insight that someone told him so that he would then go and just want to destroy them afterwards, which he then of course proceeded to do because it's hard to imagine anyone more exothermic than him.”
02 / belief
“I think we live in a world where the counterfactuals are winning because our ...”
03 / belief
“Let's go." And because we realized that the temporal shelter in place would cause a series of events that would make that for optimal best set of trade-offs for the company.”
04 / belief
“I think the founders create finite, winnable games for people, that are very much serving the infinite game of developing, that the mission implies, the quality of position on the board.”
05 / belief
“A Tobi tornado, I would say, is a whole lot of change management or a conversation or conflict or real talk compressed into a very short timeframe.”
06 / uncertainty
“I don't know if it works for its intended purpose, but I think there's more value in what he actually accomplished.”
07 / belief
“I've actually never gotten around to read it, but I think he would be very good at interpreting this if that's what he did.”
08 / belief
“Do not engage in product work on product that you don't care about because you cannot produce the thing that the person will give you a task is looking for. And I think again, so much goes into this unquantifiable conversation which we already had, but boy is that important because it just isn't about the brief document, it isn't about the aligning stakeholders.”
09 / evaluation
“Because I think while a lot of decisions are made independently, we are a product company, we are on a mission, and we want our product to feel like something that a single person made, in the same way how any author tries to write a book that clearly reads that it came from one mind.”
10 / preference
“Because I think we do best if we are on the same side of a table of our customers and we had them become entrepreneurs, which is a mission, and we want to support them to be more successful, which is the business model we are in.”
11 / recommendation
“These things unfurl into incredible amounts of value if you really pursue them and come at them from first principles rather than how can I do the things I want to do anyway slightly better because of insight.”
12 / evaluation
“Literally, there's a foundation model of a child, and you fine-tune it at school, and it just loses the neurons of curiosity because it's actually discouraged to meander into other topics and explore them just because they're interesting.”
13 / preference
“If you want to hold the unquantifiable as things that are stable and exist ... That people actually do really defer to them and really actually learn to be okay with someone just saying, "Hey, this is actually just really great and they're shipping this" then you need to make certain edits to a business that don't remind everyone too much of the companies they might have come from which the only way to get promoted is by driving the metric up.”
14 / preference
“I also think you can make a case that a good number exists because of Shopify, because what we've observed is that this was actually, it's my favorite thing in the entire Shopify journey that we sort of rigorously determined, which is that because I really, really, really prioritize good UX, legible interfaces.”
15 / preference
“ere would be if you could hire people everywhere. And so once that decision flipped, you can see how this is actually now super easy to say, "We are going to remote," because there is no turning back.”
16 / evaluation
“You would be amazed how many business plans are actually failing Archimedean logic in this way like, "Let's do a good version of this thing that we've already been doing and we will capture 1% of the market," and just like this stuff.”
17 / preference
“I probably don't conform to the traditional view of what the most of public companies should be like or even should spend their time, but I think I'm successful because I don't try to conform to anything other than what I've learned works.”
18 / preference
“So clearly the better input there would be if you could hire people everywhere. And so once that decision flipped, you can see how this is actually now super easy to say, "We are going to remote," because there is no turning back.”
19 / observation
“I think a cultural appreciation for good products, craftsmanship done right, and so on is something that’s more associated with Europe.”
20 / belief
“I learned all sorts of skills for observing people doing interesting things from afar.”
21 / uncertainty
“Honestly, I think about this a lot, but I don’t know if I’m the best person to analyze it.”
22 / recommendation
“I think the best book I’ve read recently was A Conflict of Visions by Thomas Sowell.”
23 / belief
“There was some cross-pollination from The Lean Startup book to the retail world, and I think that, especially in retail, this has been bad.”
24 / commitment
“I think literally everyone, me and my contemporaries, myself especially — we are going to be terribly embarrassed by the companies we ran in the early 2020s.”
25 / belief
“I think a lot of our success has been due to just me and my co-founder basically allowing everyone to go for world class.”
26 / belief
“You’re being paid for doing original research, which I think is a great policy because often original research could need a boost.”
27 / uncertainty
“I think a bunch of this is coming, but I don’t know what the date is and what exactly is the form factor.”
28 / uncertainty
“I don’t know if it’s causally related or correlation with the same thing, but it’s just pretty clear to me that if the ratio of referees to builders or critics to builders is going out of whack, things grind to a halt.”
29 / evaluation
“Because every single time we’ve made Shopify more approachable, or things that were previously complex and gating for people’s success, every single time we made something significantly simpler, it actually caused more success.”
30 / evaluation
“I think to systematize it and make it stick — changing a culture is very, very difficult, but instances of just giving everyone permission to go for it have also been super successful.”
31 / recommendation
“I think the best areas of a company like Shopify keep this ceiling open so that everyone can reach as high as they have ambition for.”
32 / evaluation
“I don’t know if you want to talk about company building, but companies are complex adaptive systems, much more than being industry-applied versions of military or slightly more complex organizations of military service.”
33 / observation
“The issue I think we’ve seen, especially at the beginning of this decade, is people ported their venting online and then got their one take retweeted forever because it just captured the imagination.”
34 / preference
“You want to be able to add something. This is also why ignorance is usually useful because you should be ignorant to the low odds in the beginning, one of the reasons why at least some founders often are young.”
35 / evaluation
“I don’t quite understand why this is not possible to do in so many places in Germany because, again, Germany does have this wonderful appreciation of craftsmanship, which I think is actually underrepresented in software.”
36 / evaluation
“I think because German school at that time was in love with serializing out answers and trying to fill you up with as many answers as possible and hope that you would be able to apply them to problems you encounter later.”
37 / preference
“I’m actually a fan of rewriting books every — I don’t know — 25, 50 years for two generations down the line because they just get hard to access.”
38 / evaluation
“” I don’t know if it’s a good idea, but I love that someone is trying this because that seems like a social license to actually talk about stuff that otherwise can’t be talked about and seeing where it leads.”