book / recommends
Never Split the Difference
“The best book on product management that I've read. It's called How to Talk So Kids Will Listen & Listen So Kids Will Talk. I encountered this book, my sister is a speech therapist and she had it on her bookshelf at home in her apartment. And I was jet lagged one night I was visiting her and I read it, and if anybody has read, Never Split the Difference by Chris Voss where he talks about how these senior FBI agents in 70s, 80s were realizing that all they were doing in their negotiating tactics were just not working and decided to try something different. And that's something is basically nonviolent communication. And he gives these amazing examples of decades of using this with kidnappers and terrorists and organized crime to defuse situations and create productive outcomes. So this book, with all due respect to FBI agents and terrorists and hijackers and kidnappers, this is about kids. So this book for me, this is what really the example is how it's communicated. It's illustrated almost like a comic book, tons of super concrete examples. And for me, I think that's when these principles really sunk in. That book really resonated with me the most, more than the book itself for Nonviolent Communication or the Never Split the Difference, both of which are awesome. So I really recommend that book.”