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Lenny's Podcast / episode intelligence

A 4-step framework for building delightful products | Nesrine Changuel (Spotify, Google, Skype)

28 Sept 2025 15 published claims 2 attributable people

Speakers in the public record

Claim mix

recommendation 4preference 4belief 3evaluation 3commitment 1

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Every row below preserves an exact excerpt. Identified speakers are linked; unresolved voices are labeled and excluded from people counts.

Claim ledger

The useful parts, with receipts.

15 published records

01 / recommendation

Recommends Factfulness.

“The first book is called Factfulness. Maybe you heard about it. It comes from Ola Rosling and Hans Rosling and Anna Rosling. The three are Swedish. It's been a bestseller for years. It's still a bestseller, by the way, New York Times. And here's the story. Actually, I have a story about this book. I was living in Sweden back then. I've been living in Sweden for about seven years, by the way. And it was 2019. And I had two kids, three and two at the time. And as every Scandinavian, we've been dreaming about having a cargo bike. So we started looking for a cargo bike. And it happens that we found a cargo bike parked exactly on our building yard. And so it had a for sale sign. So we contacted the owner. It ended up to be... The bike belongs to Ula Rosling, which is actually the author of Factfulness. And so, by the way, Ula used to be the data PM at Google because he sold his statistic software to Google at that time. And the interesting part is that actually it's a book that is about how can we drive our thinking more using facts than facts. using bias. And this book was recommended by Barack Obama and Bill Gates and everyone. So the fun story is that I get to read this book before anyone else because it was released that day and I met that guy who's awesome. So that's my first book.”
Publisher
Lenny's Podcast

03 / belief

The second one, which was related to low interaction and boredom, we tried to understand how can we bring in a little bit more of joy, but at the same time, allow people to feel heard and seen and active. And that's how we actually brought reaction, emoji reaction, you know, that waving hand or thumb up, because sometimes it feels invasive to unmute yourself and say, I agree, or cut the speaker for saying, yes, I don't agree or something.

“The second one, which was related to low interaction and boredom, we tried to understand how can we bring in a little bit more of joy, but at the same time, allow people to feel heard and seen and active. And that's how we actually brought reaction, emoji reaction, you know, that waving hand or thumb up, because sometimes it feels invasive to unmute yourself and say, I agree, or cut the speaker for saying, yes, I don't agree or something.”
Publisher
Lenny's Podcast

05 / belief

I think about Linear as we're talking, just like they are winning in a very crowded space because they invested in making it much more delightful.

“I think about Linear as we're talking, just like they are winning in a very crowded space because they invested in making it much more delightful.”
Speaker
Lenny Rachitsky
Publisher
Lenny's Podcast

07 / evaluation

No, it is the hardest one because actually when I worked at tab management, I realized that people are working with tabs for a complete different way.

“No, it is the hardest one because actually when I worked at tab management, I realized that people are working with tabs for a complete different way.”
Publisher
Lenny's Podcast

08 / preference

like create that exceed expectation part of the products. And I really wanted to make this clear because sometimes people think about the light as the confetti or, I mean, the other day I was giving a workshop and someone showed me like, hey, if you shake the phone, you have snowflake falling.

“like create that exceed expectation part of the products. And I really wanted to make this clear because sometimes people think about the light as the confetti or, I mean, the other day I was giving a workshop and someone showed me like, hey, if you shake the phone, you have snowflake falling.”
Publisher
Lenny's Podcast

10 / preference

professionals and by the way I mean I also participate a lot into cooking classes and I love doing that and I realized that most of the chefs during those classes talk about emotion and they talk about we need to feel when we taste and when we eat and maybe or just maybe that's why I'm talking about the light and emotional today with you

“professionals and by the way I mean I also participate a lot into cooking classes and I love doing that and I realized that most of the chefs during those classes talk about emotion and they talk about we need to feel when we taste and when we eat and maybe or just maybe that's why I'm talking about the light and emotional today with you”
Publisher
Lenny's Podcast

11 / recommendation

I mean, the hardest job is to identify these motivators, and then you can identify product opportunities related to that. And by the way, we see the shift that we are not too much talking about product space, but rather opportunity space, because solutions are not only about solving problems, but also about honoring needs and making sure that we are solving for those needs.

“I mean, the hardest job is to identify these motivators, and then you can identify product opportunities related to that. And by the way, we see the shift that we are not too much talking about product space, but rather opportunity space, because solutions are not only about solving problems, but also about honoring needs and making sure that we are solving for those needs.”
Publisher
Lenny's Podcast

12 / evaluation

Users do have plenty of options to stream music, but features like Wrapped or mood-based recommendation or like the Discover Weekly allow users to be seen and heard and even connected.

“Users do have plenty of options to stream music, but features like Wrapped or mood-based recommendation or like the Discover Weekly allow users to be seen and heard and even connected.”
Publisher
Lenny's Podcast

13 / preference

Another area could be familiarity as well, because of course we love innovation, but we want to make sure that we are not surprising too much.

“Another area could be familiarity as well, because of course we love innovation, but we want to make sure that we are not surprising too much.”
Publisher
Lenny's Podcast

14 / commitment

Once you understand that, try to see how can the light align or help achieve that goal. And let me share an example with you, because when I left Google and I started coaching founders and CPO, I had one founder actually who has been running a startup for helping musicians and artists to fund curators.

“Once you understand that, try to see how can the light align or help achieve that goal. And let me share an example with you, because when I left Google and I started coaching founders and CPO, I had one founder actually who has been running a startup for helping musicians and artists to fund curators.”
Publisher
Lenny's Podcast
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