High Signal Podcasts Evidence ledger
Method
Browse
← All source episodes

Lenny's Podcast / episode intelligence

How Netflix builds a culture of excellence | Elizabeth Stone (CTO)

22 Feb 2024 18 published claims 2 attributable people

Speakers in the public record

Claim mix

belief 7evaluation 5preference 4recommendation 1prediction 1

Evidence policy

Every row below preserves an exact excerpt. Identified speakers are linked; unresolved voices are labeled and excluded from people counts.

Claim ledger

The useful parts, with receipts.

18 published records

01 / recommendation

Recommends What I Talk About When I Talk About Running.

“It's probably a little recency bias, but I've been recommending What I Talk About When I Talk About Running by Murakami, which talks about introspection about the similarities between running and writing as sort of flow states and very meditative things. So I had read some of his fiction books and the autobiographical reflection on these types of either professions or hobbies I think is very insightful. So that's one. And then one of my longtime favorite books is A Fine Balance by Mistry. And that is just a great story of human complexity and challenge and relationships. So I'm drawn to both books and TV and film that are about humans.”
Speaker
Elizabeth Stone
Publisher
Lenny's Podcast

02 / belief

Someone once said that maybe. And I think you've come back to this a couple times, this idea of just pay attention to what gives you energy and that you're good at and just almost double down on that.

“Someone once said that maybe. And I think you've come back to this a couple times, this idea of just pay attention to what gives you energy and that you're good at and just almost double down on that.”
Speaker
Lenny Rachitsky
Publisher
Lenny's Podcast

04 / belief

I think the way the listeners can be useful to me is being maybe curious about how they can show up even better in their lives now that we've done this reflection on Netflix culture and how we show up for other people.

“I think the way the listeners can be useful to me is being maybe curious about how they can show up even better in their lives now that we've done this reflection on Netflix culture and how we show up for other people.”
Speaker
Elizabeth Stone
Publisher
Lenny's Podcast

06 / belief

I wish I was so advanced to say I meditate and I create all this structure. It's more that I think I mentioned maybe I'm an introvert, so I do spend some time alone.

“I wish I was so advanced to say I meditate and I create all this structure. It's more that I think I mentioned maybe I'm an introvert, so I do spend some time alone.”
Speaker
Elizabeth Stone
Publisher
Lenny's Podcast

07 / belief

I think a lot of people may feel this and hear this and they're like, "Oh man, I don't want a manager that's like this high of an expectation person and it just feels really stressful.

“I think a lot of people may feel this and hear this and they're like, "Oh man, I don't want a manager that's like this high of an expectation person and it just feels really stressful.”
Speaker
Lenny Rachitsky
Publisher
Lenny's Podcast

09 / evaluation

I think what's great about this idea of just maintaining excellence consistently is that the best people want to work with the best people. And as soon as there's one person that sucks and the company allows for that, it just brings everyone down because they know, "Hey, we can be okay.

“I think what's great about this idea of just maintaining excellence consistently is that the best people want to work with the best people. And as soon as there's one person that sucks and the company allows for that, it just brings everyone down because they know, "Hey, we can be okay.”
Speaker
Lenny Rachitsky
Publisher
Lenny's Podcast

10 / preference

It's kind of related to what I was saying earlier, that talent density is a prerequisite for a lot of the other ways we operate. So if we want to create a work environment where we are not prescriptive about how people solve problems or the scope of problems that they could tackle, assuming they're highly impactful for the business, and we don't have a lot of process around that work, so think about being able to make large innovations to our engineering systems or introducing new ways to think about metrics and experimentation, we get a lot of those things because we give people the freedom and the space to explore and question things and experiment in a way with solutions.

“It's kind of related to what I was saying earlier, that talent density is a prerequisite for a lot of the other ways we operate. So if we want to create a work environment where we are not prescriptive about how people solve problems or the scope of problems that they could tackle, assuming they're highly impactful for the business, and we don't have a lot of process around that work, so think about being able to make large innovations to our engineering systems or introducing new ways to think about metrics and experimentation, we get a lot of those things because we give people the freedom and the space to explore and question things and experiment in a way with solutions.”
Speaker
Elizabeth Stone
Publisher
Lenny's Podcast

11 / evaluation

" Not, "Could I spend another 20 hours to make it look like everything's perfect in this document?" And so I think in that sense it's not just excellence, like you wrote the perfect document, I should probably be careful to not use that as the only example, but instead we really got to the outcome we wanted to get to because we were thoughtful about it and we put a lot of energy and time and iteration into making sure we got to that outcome.

“" Not, "Could I spend another 20 hours to make it look like everything's perfect in this document?" And so I think in that sense it's not just excellence, like you wrote the perfect document, I should probably be careful to not use that as the only example, but instead we really got to the outcome we wanted to get to because we were thoughtful about it and we put a lot of energy and time and iteration into making sure we got to that outcome.”
Speaker
Elizabeth Stone
Publisher
Lenny's Podcast

12 / evaluation

I think that that uplevels the whole organization because it means that we're able to be truth tellers or to be curious in a way that might not fit if we had a different organizational structure.

“I think that that uplevels the whole organization because it means that we're able to be truth tellers or to be curious in a way that might not fit if we had a different organizational structure.”
Speaker
Elizabeth Stone
Publisher
Lenny's Podcast

13 / evaluation

I would say the biggest thing that changed is probably the amount of context switching and the degree to which I feel behind or I have a lot to learn. And I felt like I had a lot to learn in the VP of data and insights role that I was in before in part because we cover a lot of different areas of the business and there's always people to learn from, but the engineering organization just takes that to 100 basically.

“I would say the biggest thing that changed is probably the amount of context switching and the degree to which I feel behind or I have a lot to learn. And I felt like I had a lot to learn in the VP of data and insights role that I was in before in part because we cover a lot of different areas of the business and there's always people to learn from, but the engineering organization just takes that to 100 basically.”
Speaker
Elizabeth Stone
Publisher
Lenny's Podcast

15 / prediction

I know that there's a lot of entertainment companies that have live content. But Netflix has really been in the streaming content business, so live content is something new for us and it's something that's going to require a really close partnership between our content organization and our products and technology organization because there's a content strategy to it, there's a business strategy, there's a technology strategy to it.

“I know that there's a lot of entertainment companies that have live content. But Netflix has really been in the streaming content business, so live content is something new for us and it's something that's going to require a really close partnership between our content organization and our products and technology organization because there's a content strategy to it, there's a business strategy, there's a technology strategy to it.”
Speaker
Elizabeth Stone
Publisher
Lenny's Podcast

16 / preference

I think that framing in my mind and that motivation has helped me in a few fronts, which is the way in which I build partnerships with people I work with that I really care about setting other people up for success and being someone that people want to work with, so I learn from them, they learn from me, and we get better outcomes for the business together, I have found that part of that is being someone that people can leverage to translate from technical to non-technical and non-technical to technical.

“I think that framing in my mind and that motivation has helped me in a few fronts, which is the way in which I build partnerships with people I work with that I really care about setting other people up for success and being someone that people want to work with, so I learn from them, they learn from me, and we get better outcomes for the business together, I have found that part of that is being someone that people can leverage to translate from technical to non-technical and non-technical to technical.”
Speaker
Elizabeth Stone
Publisher
Lenny's Podcast

17 / preference

It's part of the culture to context, not control, which means part of my job is to make sure that people have the context they need to do their jobs well. And in practice, that means I take notes in leadership meetings and I share those notes with the whole organization.

“It's part of the culture to context, not control, which means part of my job is to make sure that people have the context they need to do their jobs well. And in practice, that means I take notes in leadership meetings and I share those notes with the whole organization.”
Speaker
Elizabeth Stone
Publisher
Lenny's Podcast

18 / preference

It's very consistent with especially the company cultures that I tend to thrive in where that's the general expectation of the culture. So you don't feel like you're doing it alone, because then I think you can start to feel frustrated by that.

“It's very consistent with especially the company cultures that I tend to thrive in where that's the general expectation of the culture. So you don't feel like you're doing it alone, because then I think you can start to feel frustrated by that.”
Speaker
Elizabeth Stone
Publisher
Lenny's Podcast
Search evidence