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Published · transcript-backed

Elizabeth Stone: preference

22 Feb 2024 Lenny's Podcast How Netflix builds a culture of excellence | Elizabeth Stone (CTO)

“It's very consistent with especially the company cultures that I tend to thrive in where that's the general expectation of the culture. So you don't feel like you're doing it alone, because then I think you can start to feel frustrated by that.”

— Elizabeth Stone

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Everything needed to verify it.

Speaker
Elizabeth Stone
Attribution
Verified speaker
Claim type
preference
Recorded
22 Feb 2024
Publisher
Lenny's Podcast

Transcript context

…Yeah, the Twitter feeds during that, Love is Blind premiere were hilarious. People are pissed. Okay. And then in terms of the, keeping a high bar for yourself, I love that. I think about a quote that... There's a VC, Ann Miura-Ko, at Floodgate and she did this interview with Tim Ferris. She shared that her dad always asked her, "Are you doing a World-class job with this? Are you doing a world-class job with your homework? Are you doing a world-class job with your piano recital?" And that's the bar that he always had for her. And I feel like that's a really good way to think about work and life in general if you can. Yeah, my mother used to describe to me, probably still does, though it required more repeating when I was younger, that the last 5% is the 5% that really mattered. And so it is that framing of the extra effort you put into something to make it world-class or to make it excellent. And so I do like to push myself that way and I hope it sets a good example for other people too. It's very consistent with especially the company cultures that I tend to thrive in where that's the general expectation of the culture. So you don't feel like you're doing it alone, because then I think you can start to feel frustrated by that. I know that this is a big part of Netflix culture and I want to get into it. But before that, I'm curious just what that looks like with people that report to you. How do you help them level up in this skill of having a really high bar? And an example I'll give as you think about maybe an example is the way I described this to my PMs was, you want to have this aura that you've got this that, "If you give Lenny something, he's got this. He's going to follow up, he's going to close the loop, he's going to get it done. If he can't get it done, he'll tell me, I feel like this thread will not disappear. He won't drop this ball." Is there anything that you've learned as a good way to help someone learn this kind of skill, understand why this is so important?…

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