Public evidence record
Published podcast speaker
Books, apps, and tools
hardware / uses
“And then maybe another one is Fellow coffee, their kettles I think just designed so beautifully. I don't drink coffee, I drink tea, but I use my Fellow kettle for tea, and I think it's just a delightful product to use.”
tool / uses
“A couple of things that we've used, I mean, one simple thing is for sprint planning, actually, we use Airtable because the planning process and the scoring is so much more analytical and the translation layer.”
book / likes
“I tend to find most business books can be decks, but one that I really like actually is Never Split The Difference by Chris Voss.”
book / recommends
“I tend to find most business books can be decks, but one that I really like actually is Never Split The Difference by Chris Voss. It's a negotiation book, find it super helpful for negotiation, but also for a lot of business decision making generally, to be honest, and life. And then I'm a big fan of sci-fi short stories, so anything by Ted Chiang or Ken Liu, I highly recommend.”
Claim ledger
7 transcript-backed records
01 / belief
“I'm a big believer in, and Geoff talks about this too in your other interview, hiring based on slope rather than intercept, I think will work well for you and only hiring when people and teams are really stretched.”
02 / belief
“The movie can also be, I think, everything because there are just so many different reads that you can get about that.”
03 / belief
“My view is you start off with founder-led sales, the early team needs to know how to actually sell.”
04 / belief
“You can see the cycle time thing in terms of responsiveness from everybody at Ramp and I think typically what you tend to see is as companies get bigger, they evolve off of Slack to email and everything just moves a little bit slower and there's process and then there's obviously a lot of good parts of that but Ramp, what I noticed when I joined and true to this day is how quickly people will respond on Slack and jump on things and even if they don't complete it, there's very clear action item on who the owner will be and what the deadline will be even if it's not.”
05 / belief
“For engagement, I've often found what really helps is, and you've done actually really good benchmarking at some point, the escape velocity metric for growth for a company, I think.”
06 / belief
“On volume, I think the right success metric has a couple things that are important.”
07 / belief
“Just things that don't neatly fit into a box that we think could be cool or fun to try to just do more experimentation that is cross-channel, cross-team.”