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Published · transcript-backed

Sri Batchu: belief

25 Jun 2023 Lenny's Podcast Lessons from scaling Ramp | Sri Batchu (Ramp, Instacart, Opendoor)

“You can see the cycle time thing in terms of responsiveness from everybody at Ramp and I think typically what you tend to see is as companies get bigger, they evolve off of Slack to email and everything just moves a little bit slower and there's process and then there's obviously a lot of good parts of that but Ramp, what I noticed when I joined and true to this day is how quickly people will respond on Slack and jump on things and even if they don't complete it, there's very clear action item on who the owner will be and what the deadline will be even if it's not.”

— Sri Batchu

Source trail

Everything needed to verify it.

Speaker
Sri Batchu
Attribution
Verified speaker
Claim type
belief
Recorded
25 Jun 2023
Publisher
Lenny's Podcast

Transcript context

…Yeah, I was actually talking to Eric about it for another piece I'm working on and he was showing me some early board decks in every deck as you said has day 544 of Ramp. So it's very real what you're talking about. Is there anything else that just as someone that came into Ramp from other traditional companies that also move really fast, Instacart and Opendoor, that is just like holy moly, this is velocity? You talked about a few things but is there anything just like holy shit? You can see the cycle time thing in terms of responsiveness from everybody at Ramp and I think typically what you tend to see is as companies get bigger, they evolve off of Slack to email and everything just moves a little bit slower and there's process and then there's obviously a lot of good parts of that but Ramp, what I noticed when I joined and true to this day is how quickly people will respond on Slack and jump on things and even if they don't complete it, there's very clear action item on who the owner will be and what the deadline will be even if it's not. And that to me was always very impressive just about... And I think it's one of those things we build in public, so everything is very visible so you can see how this is working across teams and I'm glad that we've been able to maintain that culture even as we've gotten much bigger. There's two effects of that I imagine. One is how do you stay in the flow and get work done if you're just expected to constantly respond? How does that actually work?…

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