Sri Batchu: belief

Transcript context

…All right. You're going to have the most sales leads of any person at Ramp when this comes up. Okay. One other thing I wanted to touch on is success metrics. You talked about one of the keys to success and this repeatable growth engine is clear success metrics. Is there any just learnings and tips you have for people when they're thinking about success metrics? Finding the right success metric, there usually should be two. There should be one on volume and another one on efficiency. And we can talk about what are good efficiency metrics and what are good volume metrics. On volume, I think the right success metric has a couple things that are important. One is there's a clear linkage to value creation for the business. So if I move this metric that will drive revenue and which will drive equity value for the business or whatever it is that this particular. Metrics and for Facebook it was MAU, for Instacart, it was effectively monthly active orders, and it's something that we know is important that will really drive the value for the business, but it needs to have the other component of it, which is it's very intuitive for all of the people working internally to the company. And it's also clear, if they're working on some minutiae, how that can impact and actually move the main metric. So it's usually you have to find something that's somewhere in between, not too far, too lag, towards revenue and value creation, but also not something that's actually translatable to the efforts of various teams. Is there an example of a good success metric that just comes to mind to make this a little bit concrete for people?…

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