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Christine Itwaru

Published podcast speaker

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13
Episodes
1
Shows
1
Named items
1

Books, apps, and tools

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tool / uses

Pendo

“Natural thing to do, let's write up this thing in Zendesk, but it's also about how we weave education into the product and we use Pendo again.”

Lenny's Podcast · 16 Feb 2023

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What Christine said.

13 transcript-backed records

02 / belief

Yeah, it's a PM and then I would say, because what I'm seeing in less mature product orgs who first bring in product ops, the first thing they ask them to do is streamline the planning process.

“Yeah, it's a PM and then I would say, because what I'm seeing in less mature product orgs who first bring in product ops, the first thing they ask them to do is streamline the planning process.”
Publisher
Lenny's Podcast

04 / evaluation

Is this happening consistently across the board? So, one probably seeing product teams across so many different places is you might have somebody who's really passionate and really good at doing this stuff for their own vertical and then it doesn't scale.

“Is this happening consistently across the board? So, one probably seeing product teams across so many different places is you might have somebody who's really passionate and really good at doing this stuff for their own vertical and then it doesn't scale.”
Publisher
Lenny's Podcast

05 / belief

I mentioned that it's really hard right now to put a number to the success of the role or on the success of the role, but if there's no, "This is how you will be measured or this is what we're looking at as a successful outcome for this person in this role," I would say that's probably a red flag.

“I mentioned that it's really hard right now to put a number to the success of the role or on the success of the role, but if there's no, "This is how you will be measured or this is what we're looking at as a successful outcome for this person in this role," I would say that's probably a red flag.”
Publisher
Lenny's Podcast

06 / preference

Leaders Eat Last, Simon Sinek. I really like that book too. That's more leadership style and making sure you putting in your team first, which is something I strongly believe in.

“Leaders Eat Last, Simon Sinek. I really like that book too. That's more leadership style and making sure you putting in your team first, which is something I strongly believe in.”
Publisher
Lenny's Podcast

07 / recommendation

I strongly advocate for product ops leaders to have done that role, to have actually had hands-on product experience building and understanding customer problems and feeling that pain, because you very quickly realize where to place your efforts and where your team's efforts should go.

“I strongly advocate for product ops leaders to have done that role, to have actually had hands-on product experience building and understanding customer problems and feeling that pain, because you very quickly realize where to place your efforts and where your team's efforts should go.”
Publisher
Lenny's Podcast

09 / preference

As a product person, it means a lot to have that, because if you have direct reports, you obviously want them to be happy and healthy, but as a product person, you have this system around you even if you're not having people that report into you where you feel ownership to make sure these people are healthy.

“As a product person, it means a lot to have that, because if you have direct reports, you obviously want them to be happy and healthy, but as a product person, you have this system around you even if you're not having people that report into you where you feel ownership to make sure these people are healthy.”
Publisher
Lenny's Podcast

10 / evaluation

The customers started to come up and we started to feel it a bit more and I felt like there was this huge need for a voice of customer management and synthesis of both this qualitative and quantitative data as a theme that I saw arising across our customer base or even just folks that were reaching out about this role as they saw Pendo was putting it down.

“The customers started to come up and we started to feel it a bit more and I felt like there was this huge need for a voice of customer management and synthesis of both this qualitative and quantitative data as a theme that I saw arising across our customer base or even just folks that were reaching out about this role as they saw Pendo was putting it down.”
Publisher
Lenny's Podcast

11 / evaluation

I think maybe that is because I have a product background. So, I felt that pain very acutely, but I will say for the majority of people I always speak to who don't have that product background, they're coming from consulting or from technical success or from some other group marketing maybe, it does feel relatively new because they're starting to dive into that space a little bit.

“I think maybe that is because I have a product background. So, I felt that pain very acutely, but I will say for the majority of people I always speak to who don't have that product background, they're coming from consulting or from technical success or from some other group marketing maybe, it does feel relatively new because they're starting to dive into that space a little bit.”
Publisher
Lenny's Podcast

12 / commitment

I myself recently switched roles here at Pendo because I did what I said I was going to do, which was stand up the system, stand up the things that we knew we needed to do that were going to either be given off to another team or automated and then get the rest of the humans that are here to do the other strategic things for the product team.

“I myself recently switched roles here at Pendo because I did what I said I was going to do, which was stand up the system, stand up the things that we knew we needed to do that were going to either be given off to another team or automated and then get the rest of the humans that are here to do the other strategic things for the product team.”
Publisher
Lenny's Podcast

13 / evaluation

" Our PMs, they would get the whole readout with us, but we brought those folks in a room together. It was really cool because I think our head of professional services team at one point was like, "Whoa, this could truly impact what we do from an onboarding perspective and now we have this data.

“" Our PMs, they would get the whole readout with us, but we brought those folks in a room together. It was really cool because I think our head of professional services team at one point was like, "Whoa, this could truly impact what we do from an onboarding perspective and now we have this data.”
Publisher
Lenny's Podcast
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