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Published · transcript-backed

Christine Itwaru: belief

16 Feb 2023 Lenny's Podcast Understanding the role of product ops | Christine Itwaru (Pendo)

“I think there's that data piece that they really like to lean into and advisory, and then the leadership ones coming in from product to leader roles.”

— Christine Itwaru

Source trail

Everything needed to verify it.

Speaker
Christine Itwaru
Attribution
Verified speaker
Claim type
belief
Recorded
16 Feb 2023
Publisher
Lenny's Podcast

Transcript context

…That's really interesting. That makes a lot of sense. Just the roles you named again, where product op people come from. You said customer success. What are the others again? I have seen technical success. I've seen management consulting. The management consulting piece makes a ton of sense to me. I think there's that data piece that they really like to lean into and advisory, and then the leadership ones coming in from product to leader roles. That's been a happy change too, seeing a director say, "I now want to move into a position to coach the teams and to help build a stronger product team overall. I don't feel like building product." Fascinating. For someone that's like, "Wow, I want to do this job. This sounds rad," what advice would you give for people to pursue this role and get a gig in product ops?…

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