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Christine Itwaru: belief

16 Feb 2023 Lenny's Podcast Understanding the role of product ops | Christine Itwaru (Pendo)

“Yeah, it's a PM and then I would say, because what I'm seeing in less mature product orgs who first bring in product ops, the first thing they ask them to do is streamline the planning process.”

— Christine Itwaru

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Everything needed to verify it.

Speaker
Christine Itwaru
Attribution
Verified speaker
Claim type
belief
Recorded
16 Feb 2023
Publisher
Lenny's Podcast

Transcript context

…Yeah, quite useful. Along those lines, I was going to go in a different direction, but as you mentioned that, there's all these roles adjacent to PM. There's program managers, project managers, agile product owners, and all and then now product ops. I guess before team has product ops, let me just ask this one straightforward question. Which of those roles generally does the thing that product ops can do for you? Is it the PM or is it one of these other roles? It's a PM. It's PM. Yeah, it's a PM and then I would say, because what I'm seeing in less mature product orgs who first bring in product ops, the first thing they ask them to do is streamline the planning process. So, I would say it's a PM and maybe the agile. That's probably what it is today. I feel like program management and agile are starting to get a little bit close to each other in what they do. So, it's most of the PM stuff because we're doing elements of their job that they have off to the side versus being able to focus on. But again, in lesser mature orgs, the first thing is, "How do I actually just get the people to plan the same way and give me the thing that they're planning and doing?" That's interesting, what you said there, that maybe often a wedge to a product ops person joining their company maybe as a first product ops person is the planning, helping with the planning process. Is that what you find?…

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