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Lenny's Podcast / episode intelligence

The art of building legendary brands | Arielle Jackson (Google, Square, Marketer in Residence at First Round Capital)

18 Aug 2022 24 published claims 2 attributable people

Speakers in the public record

Claim mix

belief 7evaluation 5recommendation 4preference 4uncertainty 3commitment 1

Evidence policy

Every row below preserves an exact excerpt. Identified speakers are linked; unresolved voices are labeled and excluded from people counts.

Claim ledger

The useful parts, with receipts.

24 published records

01 / recommendation

Recommends Positioning: The Battle for Your Mind. Recommends Alchemy. Recommends The Vanishing Half.

“In marketing land, definitely the book called Positioning: The Battle for Your Mind. It's from 1980, it's still my favorite marketing book. Another recent marketing book is Alchemy by Rory Sutherland. It's like my favorite area of reading is behavioral science, psychology meets business. And that's in there. For fiction, I just read The Vanishing Half by Brit Bennett. It was awesome. I then read her other book called The Mothers, but I think The Vanishing Half's better.”
Speaker
Arielle Jackson
Publisher
Lenny's Podcast

03 / uncertainty

I don't know if people were prepared when they started listening to this and so congrats on making it through and I hope you're probably going to go back and listen again and again.

“I don't know if people were prepared when they started listening to this and so congrats on making it through and I hope you're probably going to go back and listen again and again.”
Speaker
Lenny Rachitsky
Publisher
Lenny's Podcast

04 / belief

The four founders that takes two weeks and you go through all of this and that next cohort of that, I think we're on cohort four will be this fall.

“The four founders that takes two weeks and you go through all of this and that next cohort of that, I think we're on cohort four will be this fall.”
Speaker
Arielle Jackson
Publisher
Lenny's Podcast

09 / belief

My personal preference is if you think about there's descriptive names, the Internet Explorer, there's suggestive names like Chrome, then there's evocative names, which I would say Seesaw and Maven fit into there where they're like in between suggestive and evocative, and then there's empty vessel names or fanciful names.

“My personal preference is if you think about there's descriptive names, the Internet Explorer, there's suggestive names like Chrome, then there's evocative names, which I would say Seesaw and Maven fit into there where they're like in between suggestive and evocative, and then there's empty vessel names or fanciful names.”
Speaker
Arielle Jackson
Publisher
Lenny's Podcast

10 / belief

When I name companies, it usually takes about a month just for naming, but the whole brand strategy process you could do, if you're a really early stage company in a matter of weeks. And I think whatever time it takes you actually is going to save you so much time down the road.

“When I name companies, it usually takes about a month just for naming, but the whole brand strategy process you could do, if you're a really early stage company in a matter of weeks. And I think whatever time it takes you actually is going to save you so much time down the road.”
Speaker
Arielle Jackson
Publisher
Lenny's Podcast

11 / commitment

Before we do that, we've gotten to the very exciting lightning round where I'm just going to ask you quick questions and you just give me a quick answer and we will knock through them all.

“Before we do that, we've gotten to the very exciting lightning round where I'm just going to ask you quick questions and you just give me a quick answer and we will knock through them all.”
Speaker
Lenny Rachitsky
Publisher
Lenny's Podcast

13 / evaluation

Based on our data, about a third of people will consider switching to another company after just one bad experience during onboarding. So if your CSV importer doesn't work right, which is super common, considering customer files are chock-full of unexpected data and formatting, they'll leave.

“Based on our data, about a third of people will consider switching to another company after just one bad experience during onboarding. So if your CSV importer doesn't work right, which is super common, considering customer files are chock-full of unexpected data and formatting, they'll leave.”
Speaker
Not verified from transcript
Publisher
Lenny's Podcast

14 / belief

I think that one other place where it shows up, like we talked about that visual style guide that everyone has, that they give to an agency or copywriter who's writing on their behalf.

“I think that one other place where it shows up, like we talked about that visual style guide that everyone has, that they give to an agency or copywriter who's writing on their behalf.”
Speaker
Arielle Jackson
Publisher
Lenny's Podcast

15 / evaluation

Five years ago, eight years ago, founders could really dictate the date of a launch announcement, they could brief three to five outlets under embargo, which means like you all can't tell our secret news until we tell you at this time you can publish.

“Five years ago, eight years ago, founders could really dictate the date of a launch announcement, they could brief three to five outlets under embargo, which means like you all can't tell our secret news until we tell you at this time you can publish.”
Speaker
Arielle Jackson
Publisher
Lenny's Podcast

16 / preference

as the naming trend to remove vowels. So I generally stay away from naming trends, because I want your company named not to sound dated in 10 or 20 years.

“as the naming trend to remove vowels. So I generally stay away from naming trends, because I want your company named not to sound dated in 10 or 20 years.”
Speaker
Arielle Jackson
Publisher
Lenny's Podcast

17 / evaluation

The short list is around 10 to 25 concepts that are ideas that are worth looking at further. And from there narrow it down based on the criteria and the red, yellow, green, we come up with three to five, don't come up with one because you might not get it for trademark, and it's really sad when you get really attached to one and then you can't use it.

“The short list is around 10 to 25 concepts that are ideas that are worth looking at further. And from there narrow it down based on the criteria and the red, yellow, green, we come up with three to five, don't come up with one because you might not get it for trademark, and it's really sad when you get really attached to one and then you can't use it.”
Speaker
Arielle Jackson
Publisher
Lenny's Podcast

18 / recommendation

I think a lot of these answers come back to like, if you are good with just opening a blank Google doc and like writing down who you are by all means, go for it.

“I think a lot of these answers come back to like, if you are good with just opening a blank Google doc and like writing down who you are by all means, go for it.”
Speaker
Arielle Jackson
Publisher
Lenny's Podcast

19 / evaluation

My take on empty vessel names is they can be really memorable and they can be evocative of the emotion, but you have to do a lot more marketing work over time to make it mean something. So if I say Yahoo today, we know it's that search engine we use before we all switch to Google and we have the purple color in our head, and we think about what it meant at the time that we might have used it, but it took a lot of marketing dollars and a lot of time for that word to be in that.

“My take on empty vessel names is they can be really memorable and they can be evocative of the emotion, but you have to do a lot more marketing work over time to make it mean something. So if I say Yahoo today, we know it's that search engine we use before we all switch to Google and we have the purple color in our head, and we think about what it meant at the time that we might have used it, but it took a lot of marketing dollars and a lot of time for that word to be in that.”
Speaker
Arielle Jackson
Publisher
Lenny's Podcast

20 / preference

You want to be a Maven, instructors are Maven's, it's short, it's easy to say, when I tell you what that company does, that name makes perfect sense. So I tend to like those [inaudible 00:15:17] of names myself, but I also, I don't know, I like other kinds of names for other kinds of products too.

“You want to be a Maven, instructors are Maven's, it's short, it's easy to say, when I tell you what that company does, that name makes perfect sense. So I tend to like those [inaudible 00:15:17] of names myself, but I also, I don't know, I like other kinds of names for other kinds of products too.”
Speaker
Arielle Jackson
Publisher
Lenny's Podcast

22 / recommendation

If you tell me a word like Flicker, I can tell you what year it was, because that was the naming trend to remove vowels. So I generally stay away from naming trends, because I want your company named not to sound dated in 10 or 20 years.

“If you tell me a word like Flicker, I can tell you what year it was, because that was the naming trend to remove vowels. So I generally stay away from naming trends, because I want your company named not to sound dated in 10 or 20 years.”
Speaker
Arielle Jackson
Publisher
Lenny's Podcast

23 / recommendation

There's an exercise I really love that I've called the bar test that is helping you get everything you've written into human language because one of the really big pitfalls I see, especially for B2B companies, but really for everyone is they write in a way that people don't talk.

“There's an exercise I really love that I've called the bar test that is helping you get everything you've written into human language because one of the really big pitfalls I see, especially for B2B companies, but really for everyone is they write in a way that people don't talk.”
Speaker
Arielle Jackson
Publisher
Lenny's Podcast

24 / preference

I would probably say that my favorite project, and this is because they get reminded of it on a daily basis was working at on the Square stand at Square.

“I would probably say that my favorite project, and this is because they get reminded of it on a daily basis was working at on the Square stand at Square.”
Speaker
Arielle Jackson
Publisher
Lenny's Podcast
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