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Airbnb

11 Dec 2020 63 published claims 2 attributable people

Speakers in the public record

Claim mix

belief 42uncertainty 7evaluation 7commitment 2preference 2prediction 2observation 1

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Every row below preserves an exact excerpt. Identified speakers are linked; unresolved voices are labeled and excluded from people counts.

Claim ledger

The useful parts, with receipts.

63 published records

02 / belief

David, I think you summed it up so well in saying this is exactly as an entrepreneur, as an investor, this is exactly the type of business you want to start that just goes on its own and that you don’t have to keep pushing the rock uphill.

“David, I think you summed it up so well in saying this is exactly as an entrepreneur, as an investor, this is exactly the type of business you want to start that just goes on its own and that you don’t have to keep pushing the rock uphill.”
Speaker
Ben Gilbert
Episode
Airbnb
Publisher
Acquired

09 / belief

I think the disconnect is as looking back for me watching that video was I think Brian and the company really believed Airbnb—they talked about it so much in this conference—about belonging, about feeling home when you travel, and about the connections in the community between hosts and guests.

“I think the disconnect is as looking back for me watching that video was I think Brian and the company really believed Airbnb—they talked about it so much in this conference—about belonging, about feeling home when you travel, and about the connections in the community between hosts and guests.”
Speaker
David Rosenthal
Episode
Airbnb
Publisher
Acquired

16 / belief

One more stat on the unique supply, great brand, direct traffic thing, the comp there is Expedia and Booking spend about $11 billion a year on Google ads, which I think makes them Google's top customers or a top handful of customers.

“One more stat on the unique supply, great brand, direct traffic thing, the comp there is Expedia and Booking spend about $11 billion a year on Google ads, which I think makes them Google's top customers or a top handful of customers.”
Speaker
Ben Gilbert
Episode
Airbnb
Publisher
Acquired

20 / belief

I think there exists a steady-state for this business where they don't need to spend as much on R&D, they don't need to spend as much on sales and marketing, and they're able to spit off cash for years and years and years.

“I think there exists a steady-state for this business where they don't need to spend as much on R&D, they don't need to spend as much on sales and marketing, and they're able to spit off cash for years and years and years.”
Speaker
Ben Gilbert
Episode
Airbnb
Publisher
Acquired

22 / belief

I hadn’t thought about this, but this is probably why Instagram is—long run, even now—bigger and more valuable than Facebook. Because on Facebook, I care about my friends, my loose circles, maybe there are a thousand people on Facebook I care about.

“I hadn’t thought about this, but this is probably why Instagram is—long run, even now—bigger and more valuable than Facebook. Because on Facebook, I care about my friends, my loose circles, maybe there are a thousand people on Facebook I care about.”
Speaker
David Rosenthal
Episode
Airbnb
Publisher
Acquired

23 / belief

I think all these things are true, and CouchSurfing—as we talked about a little bit—definitely didn’t have the right model, definitely mess things up, but they also were launching and starting to build in the build-up to the financial crisis during the go-go years.

“I think all these things are true, and CouchSurfing—as we talked about a little bit—definitely didn’t have the right model, definitely mess things up, but they also were launching and starting to build in the build-up to the financial crisis during the go-go years.”
Speaker
David Rosenthal
Episode
Airbnb
Publisher
Acquired

24 / belief

I think that's probably the biggest piece, but one being that coronavirus and COVID has perhaps permanently changed some behaviors just like the part of the DoorDash ball case, perhaps, permanently changed more behaviors to be more favorable for Airbnb for travel.

“I think that's probably the biggest piece, but one being that coronavirus and COVID has perhaps permanently changed some behaviors just like the part of the DoorDash ball case, perhaps, permanently changed more behaviors to be more favorable for Airbnb for travel.”
Speaker
David Rosenthal
Episode
Airbnb
Publisher
Acquired

39 / belief

I think the innovations of Instant Book, payments through the platform, messaging through the platform, and their review system—together, they create the symphony that enabled this product to provide tons of value on both sides of the business.

“I think the innovations of Instant Book, payments through the platform, messaging through the platform, and their review system—together, they create the symphony that enabled this product to provide tons of value on both sides of the business.”
Speaker
Ben Gilbert
Episode
Airbnb
Publisher
Acquired

45 / belief

I don't actually look forward to browsing Airbnb to find somewhere to stay because it's becoming more and more of a chore. They've tried it with Plus, but Plus ended up being pretty meaningless just like Superhost, which I think is the Airbnb equivalent of winning the participation award.

“I don't actually look forward to browsing Airbnb to find somewhere to stay because it's becoming more and more of a chore. They've tried it with Plus, but Plus ended up being pretty meaningless just like Superhost, which I think is the Airbnb equivalent of winning the participation award.”
Speaker
Ben Gilbert
Episode
Airbnb
Publisher
Acquired

46 / belief

I think there’s a recurring theme that seems to happen from this point forward in the business, which is Brian and management feeling very aspirational about why people want to use Airbnb, particularly around the community, particularly on belonging.

“I think there’s a recurring theme that seems to happen from this point forward in the business, which is Brian and management feeling very aspirational about why people want to use Airbnb, particularly around the community, particularly on belonging.”
Speaker
Ben Gilbert
Episode
Airbnb
Publisher
Acquired

47 / belief

I think the other thing too that took a while for people to realize—but has probably become the most sustainable part of Airbnb in the ensuing 10+ years—is you don’t always want a hotel experience.

“I think the other thing too that took a while for people to realize—but has probably become the most sustainable part of Airbnb in the ensuing 10+ years—is you don’t always want a hotel experience.”
Speaker
David Rosenthal
Episode
Airbnb
Publisher
Acquired

48 / belief

I think for people that own their homes, that live in the homes, that are renting them out—either renting them out while they live there to help with income, or renting them out while they're on vacation.

“I think for people that own their homes, that live in the homes, that are renting them out—either renting them out while they live there to help with income, or renting them out while they're on vacation.”
Speaker
David Rosenthal
Episode
Airbnb
Publisher
Acquired

50 / belief

I really do think it's getting worse and worse to become a host over time as the company is subsidizing less and less things with investment dollars, is thinking less and less like a startup, is trying to be more profitable, and I think that that's going to be an issue for them, long-term too.

“I really do think it's getting worse and worse to become a host over time as the company is subsidizing less and less things with investment dollars, is thinking less and less like a startup, is trying to be more profitable, and I think that that's going to be an issue for them, long-term too.”
Speaker
Ben Gilbert
Episode
Airbnb
Publisher
Acquired

53 / evaluation

I'm curious what they'll start reinvesting in now that they're through this period, and obviously have to show a really good quarter and next quarter after that in order to keep the investor excitement as high as where it is right now.

“I'm curious what they'll start reinvesting in now that they're through this period, and obviously have to show a really good quarter and next quarter after that in order to keep the investor excitement as high as where it is right now.”
Speaker
Ben Gilbert
Episode
Airbnb
Publisher
Acquired

55 / evaluation

They figure out that photos are important. They figure out that having a smooth payment experience is important because bringing a bunch of cash and giving it to your host is pretty awkward.

“They figure out that photos are important. They figure out that having a smooth payment experience is important because bringing a bunch of cash and giving it to your host is pretty awkward.”
Speaker
David Rosenthal
Episode
Airbnb
Publisher
Acquired

56 / evaluation

As I went back and read the email exchange between Fred Wilson and Paul Graham, and then I read Fred Wilson's blog post talking about how they passed, I actually realized I had the story wrong.

“As I went back and read the email exchange between Fred Wilson and Paul Graham, and then I read Fred Wilson's blog post talking about how they passed, I actually realized I had the story wrong.”
Speaker
Ben Gilbert
Episode
Airbnb
Publisher
Acquired

57 / prediction

Do you think we could become the official accommodation provider for the Industry Association? It’s unclear what Bill's reaction was but AirBed and Breakfast did not become the official accommodations provider.

“Do you think we could become the official accommodation provider for the Industry Association? It’s unclear what Bill's reaction was but AirBed and Breakfast did not become the official accommodations provider.”
Speaker
David Rosenthal
Episode
Airbnb
Publisher
Acquired

61 / evaluation

I mean it makes sense it was a nonprofit because in my head—the way I always thought about CouchSurfing and I think when I first heard about Airbnb, I sort of equated it with the same thing of literally a stranger who’ll just let you crash while you're, I don’t know.

“I mean it makes sense it was a nonprofit because in my head—the way I always thought about CouchSurfing and I think when I first heard about Airbnb, I sort of equated it with the same thing of literally a stranger who’ll just let you crash while you're, I don’t know.”
Speaker
Ben Gilbert
Episode
Airbnb
Publisher
Acquired
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