Speakers in the public record
Claim mix
belief 12commitment 4evaluation 4recommendation 3prediction 2
Evidence policy
Every row below preserves an exact excerpt. Identified speakers are linked; unresolved voices are labeled and excluded from people counts.
Claim ledger
The useful parts, with receipts.
25 published records
“Couple that come to mind Team of Teams by Stanley McChrystal has been, I think is just A, really fascinating read, and B, helped me think a lot about how you trust teams and how you think about disseminating decision-making to the right folks, tech language, push decisions to the edges. But thinking about it in the context that he describes there is really fascinating, and it just shows that it can work even in the most egregious world of military, which you think is top-down command and control, shows that there's a different way to approach problems.”
- Publisher
- Lenny's Podcast
“The way that we think about the structure right now, and the org design should ideally follow strategy.”
- Publisher
- Lenny's Podcast
“If you can marry those two things, I think that's an incredibly powerful combination.”
- Publisher
- Lenny's Podcast
“I think on the product side, as I mentioned, we were really starting to get focused on driving retention, or maybe said slightly differently, driving frequency.”
- Publisher
- Lenny's Podcast
“One of the things that's certainly not completely novel but I think we have a pretty unique interpretation of is how we collaborate between functions.”
- Publisher
- Lenny's Podcast
“Imagine there was just a hard decision at one point of just, "We will limit supply, and here's the supply that we want on the platform.”
- Publisher
- Lenny's Podcast
“Tim Holley (01:07:15) So my wife and I talk about this a lot. I think we're Western Files, if that's a thing.”
- Publisher
- Lenny's Podcast
“The items that our sellers sell are unique. And so I think that as the core nugget, combined with how we think about policies, and our way to some degree, maintain the integrity of the marketplace, those two things combined do set us apart.”
- Publisher
- Lenny's Podcast
“Couple that come to mind Team of Teams by Stanley McChrystal has been, I think is just A, really fascinating read, and B, helped me think a lot about how you trust teams and how you think about disseminating decision-making to the right folks, tech language, push decisions to the edges.”
- Publisher
- Lenny's Podcast
“Not a domain I will suggest I'm an expert in, really, really tricky stuff, but we've got to be beyond that.”
- Publisher
- Lenny's Podcast
“I fully recognize that. But anchoring in those I think is certainly for me, personally more helpful.”
- Publisher
- Lenny's Podcast
“You might pay into it through one or two levels of abstraction, but you're still clearly aligned with what the company's trying to achieve. And that was something that was a really stark difference, and I think that helped.”
- Publisher
- Lenny's Podcast
“There's this huge transition to e-commerce, and I think Etsy was a big beneficiary of that.”
- Publisher
- Lenny's Podcast
“I'm looking forward to it even more. So you've been at Etsy for I think over 10 years, although I did notice that you left for a year and ended up leading product at SoulCycle.”
- Publisher
- Lenny's Podcast
“Another I think problem that's sort of unique to Etsy, something that I think people call the graduation problem.”
- Publisher
- Lenny's Podcast
“If you put an item on sale during this time period, chances are it's going to resonate with buyers, and you might get an incremental sale. And so trying to be really data-driven in how we help and guide sellers to take actions that we really believe will be valuable for them and their business, because simply, they're either a small business owner and so they don't have time to do that level of digging.”
- Publisher
- Lenny's Podcast
“One of the things that I worked on, that was one of the bigger shifts in the marketplace was shifting Airbnb to an instant buying experience. And many hosts didn't want that, because they really wanted to vet the guest and make sure they are happy with them.”
- Publisher
- Lenny's Podcast
“If we can clearly articulate that if you show more photos, you will help buyers understand your item in new ways, in deeper ways, then you're more likely to make a sale. That's maybe a somewhat reductive example, but those are the types of things where we generally know either through the data that we observe based on activity on the marketplace, and/or through the research we're doing, that this will be valuable.”
- Publisher
- Lenny's Podcast
“But to the point where we are now, the statement we have is keep commerce human. And that feels really simple, super pithy, easy to remember, but has lineage when you go all the way back to where we started in terms of really valuing the unique, valuing the handmade.”
- Publisher
- Lenny's Podcast
“If I want to be in this space, and only this space, and this is my specific domain, and I just want to be in it forever more, that might be a little more challenging, because you might be asked to work on something net new.”
- Publisher
- Lenny's Podcast
“What we saw, it was a different time. And so I think we maybe didn't value a new buyer, for example, in the way we do today.”
- Publisher
- Lenny's Podcast
“We have a few of them, and I won't go through all of them, but just to give you a flavor, one of them is around digging deeper, and that really speaks to aiming to really understand the why behind a change, to really push on the insights that we're learning through qual or quant research, or other inputs that we might be looking at in order to make the best decision possible with the information we have at the time.”
- Publisher
- Lenny's Podcast
“And we take enforcing our policies really seriously. It's not an easy job at our scale, and that means we need to continue to invest and continue to make sure that only the best items, the most relevant items are on Etsy.”
- Publisher
- Lenny's Podcast
“I won't say we're consistently, because that suggests that we don't know what we're doing we do.”
- Publisher
- Lenny's Podcast
“Because when you have over 100 million items, all of which are unique, you've got a different challenge than when you have 10,000 SKUs that you could kind of find anywhere or on many retailers.”
- Publisher
- Lenny's Podcast