Tim Holley: belief

Transcript context

…Is there anything else you took away as a leader from watching that shift, that you bring to making change, transitioning people to working in a different way? Definitely focus on a clear KPI that the teams can rally around. That's one. The other is... And I respect Josh immensely on his ability to tell a really clear narrative and use that consistently over time. The old adage of you need to say something three times before people understand it. I would wager you need to say it another three times before they internalize it. [NEW_PARAGRAPH]And having that be part of the day-to-day conversation, it seems like such a small thing, but it adds up to having clarity on goal, the KPI point, and then clarity on why, the narrative point. If you can marry those two things, I think that's an incredibly powerful combination. While we're on this topic, I'm curious what Etsy's values are. I imagine you've codified a few, we call them core values at are Airbnbs or something like that at Etsy. And if so, I'm curious what they are.…

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