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Lenny's Podcast / episode intelligence

Gibson Biddle on his DHM product strategy framework, GEM roadmap prioritization framework, 5 Netflix strategy mini case studies, building a personal board of directors, and much more

20 Jun 2022 12 published claims 2 attributable people

Speakers in the public record

Claim mix

evaluation 4prediction 2commitment 2belief 1uncertainty 1preference 1observation 1

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Every row below preserves an exact excerpt. Identified speakers are linked; unresolved voices are labeled and excluded from people counts.

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The useful parts, with receipts.

12 published records

02 / uncertainty

I guess the hard to copy pieces, if there's a network effect, they just accelerate that further and that gives them some advantage. I don't know.

“I guess the hard to copy pieces, if there's a network effect, they just accelerate that further and that gives them some advantage. I don't know.”
Speaker
Gibson Biddle
Publisher
Lenny's Podcast

03 / preference

I don't know if delightful is the right word, but if I didn't have a lot of cash, it would feel really nice to be able to use Netflix.

“I don't know if delightful is the right word, but if I didn't have a lot of cash, it would feel really nice to be able to use Netflix.”
Speaker
Gibson Biddle
Publisher
Lenny's Podcast

04 / evaluation

about that yeah probably seen flix's stock history but the beginning of covid they thought they were going to have 8 million new members q1 2020 they picked up 16 million right so that was awesome So it was about that time that my perception as the product manager at Netflix was looking at the data focused on the non-member experience. I think his name is Eddie Wu.

“about that yeah probably seen flix's stock history but the beginning of covid they thought they were going to have 8 million new members q1 2020 they picked up 16 million right so that was awesome So it was about that time that my perception as the product manager at Netflix was looking at the data focused on the non-member experience. I think his name is Eddie Wu.”
Speaker
Lenny Rachitsky
Publisher
Lenny's Podcast

05 / evaluation

He was apoplectic about the idea of using a 2X because it means you'll invest more in building a better product.

“He was apoplectic about the idea of using a 2X because it means you'll invest more in building a better product.”
Speaker
Lenny Rachitsky
Publisher
Lenny's Podcast

06 / prediction

My guess is because you're telling the story, it's going to be a surprise. And I would guess that it did not.

“My guess is because you're telling the story, it's going to be a surprise. And I would guess that it did not.”
Speaker
Gibson Biddle
Publisher
Lenny's Podcast

07 / commitment

People go to culture and then I sort of specify what makes the Netflix product hard to copy, right? So I won't allow that one.

“People go to culture and then I sort of specify what makes the Netflix product hard to copy, right? So I won't allow that one.”
Speaker
Lenny Rachitsky
Publisher
Lenny's Podcast

08 / observation

Okay, so the first mini case study is something that I've seen a lot of people build kind of hack together is this idea of watching Netflix together with friends. I think one app is called Netflix Party.

“Okay, so the first mini case study is something that I've seen a lot of people build kind of hack together is this idea of watching Netflix together with friends. I think one app is called Netflix Party.”
Speaker
Gibson Biddle
Publisher
Lenny's Podcast

09 / commitment

That's how we first made money. And Reed Hastings, the CEO, came to me in 2008 and said, Give, I need you to kill advertising and previously viewed because I think we can deliver a profit in our core business.

“That's how we first made money. And Reed Hastings, the CEO, came to me in 2008 and said, Give, I need you to kill advertising and previously viewed because I think we can deliver a profit in our core business.”
Speaker
Lenny Rachitsky
Publisher
Lenny's Podcast

10 / evaluation

You know, honestly, I think of these product strategies as these high-level theories, these hypotheses about how you will delight customers in hard-to-copy, margin-enhancing ways.

“You know, honestly, I think of these product strategies as these high-level theories, these hypotheses about how you will delight customers in hard-to-copy, margin-enhancing ways.”
Speaker
Lenny Rachitsky
Publisher
Lenny's Podcast

12 / prediction

It's these kinds of things that create a little bit more value that improve retention. So the way I think about this is the way that addition of this feature would actually improve retention is if some reasonable number of customers actually used it.

“It's these kinds of things that create a little bit more value that improve retention. So the way I think about this is the way that addition of this feature would actually improve retention is if some reasonable number of customers actually used it.”
Speaker
Lenny Rachitsky
Publisher
Lenny's Podcast
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