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Stewart Butterfield

Published podcast speaker

Claims
15
Episodes
1
Shows
1
Named items
0

Claim ledger

What Stewart said.

6 transcript-backed records

01 / evaluation

Creating the distance so that you can make an intellectual rational decision about it rather than an emotional decision is essential. And the reason I say you have to be coldly rational about it is because it's fucking humiliating.

“Creating the distance so that you can make an intellectual rational decision about it rather than an emotional decision is essential. And the reason I say you have to be coldly rational about it is because it's fucking humiliating.”
Publisher
Lenny's Podcast

03 / evaluation

I think that there's many reasons why Slack was successful at the moment. It was successful and we think we had a bunch of really wonderful tailwinds and all of that stuff, but it wouldn't have grown the way it did without those little conveniences which caused people to form an emotional connection because a lot of our growth came from startup A uses Slack, and then someone leaves startup A for startup B, and startup B doesn't use Slack yet.

“I think that there's many reasons why Slack was successful at the moment. It was successful and we think we had a bunch of really wonderful tailwinds and all of that stuff, but it wouldn't have grown the way it did without those little conveniences which caused people to form an emotional connection because a lot of our growth came from startup A uses Slack, and then someone leaves startup A for startup B, and startup B doesn't use Slack yet.”
Publisher
Lenny's Podcast

04 / evaluation

Welcome to my website," and there's a bunch of BS and there's a bunch of stuff that doesn't make any sense and the buttons are inscrutable. And it's unclear what to do next because I think that my thing is so important and I don't recognize that you are at work and you were late this morning and you have to go to the bathroom and you're just a regular human being who has stuff going on, that you're concerned that your kid is a fuck-up and they're getting in trouble at school and stuff like that.

“Welcome to my website," and there's a bunch of BS and there's a bunch of stuff that doesn't make any sense and the buttons are inscrutable. And it's unclear what to do next because I think that my thing is so important and I don't recognize that you are at work and you were late this morning and you have to go to the bathroom and you're just a regular human being who has stuff going on, that you're concerned that your kid is a fuck-up and they're getting in trouble at school and stuff like that.”
Publisher
Lenny's Podcast

05 / evaluation

I think in many cases, people will add a feature, it's not good enough and so people don't use it or appreciate it, but now you've added some complexity to the app and then people give up or take it back or they try something in testing and they don't get the results they want, and so they decide that this a thing is worth doing.

“I think in many cases, people will add a feature, it's not good enough and so people don't use it or appreciate it, but now you've added some complexity to the app and then people give up or take it back or they try something in testing and they don't get the results they want, and so they decide that this a thing is worth doing.”
Publisher
Lenny's Podcast

06 / evaluation

Anyway, that was a little bit longer than I intended to go on this example, but it's crazy because no one's going to switch to Gmail or to G Suite, Google Calendar from Outlook Exchange because the time zone picker is good, so maybe in some sense it doesn't matter, but at the same time there's a real value in delighting customers and there's an emotional connection that they form or don't form.

“Anyway, that was a little bit longer than I intended to go on this example, but it's crazy because no one's going to switch to Gmail or to G Suite, Google Calendar from Outlook Exchange because the time zone picker is good, so maybe in some sense it doesn't matter, but at the same time there's a real value in delighting customers and there's an emotional connection that they form or don't form.”
Publisher
Lenny's Podcast
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