01 / belief
Again, it really makes a difference in those cases where people do have an intent and they do know what they're trying to do is a poor approach when the challenge is really comprehension, and I think the secret is most, 70%, 80% or whatever of a product design is in that comprehension step because people, if they do ever open the preferences tab and look at all the options, rarely have an idea.
“Again, it really makes a difference in those cases where people do have an intent and they do know what they're trying to do is a poor approach when the challenge is really comprehension, and I think the secret is most, 70%, 80% or whatever of a product design is in that comprehension step because people, if they do ever open the preferences tab and look at all the options, rarely have an idea.”
- Speaker
- Stewart Butterfield
- Publisher
- Lenny's Podcast