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Katie Dill

Published podcast speaker

Claims
16
Episodes
1
Shows
1
Named items
3

Books, apps, and tools

The evidenced stack.

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book / recommends

How to Win Friends and Influence People

“One, How to Win Friends and Influence People. It's an oldie but a goodie. I forget how many years old it is, but many, many decades. I think it was in the 1930s? The cover is funny. You might be embarrassed to read it on a bus, I don't know. But the learnings from it are timeless, and I've actually read it four times and I can always do for another because it is a great reminder of just how important the way you articulate things are. And not in a negative or gross kind of way, but people care first and foremost about themselves. That's the body that they're within, that is the context that they're within. Recognizing that can be really powerful as you think about leading teams, as you think about working with other people, as you think about being a good spouse, whatever it might be. I'm a big fan of that one. The other one is a newer book, I think actually still a couple of years old. It's about the Wright Brothers by David McCullough, I think. I've been learning how to fly, and so I'm very obsessed with this, but I think it's a book that's relevant to everybody. Especially even entrepreneurs, because it just talks about the impossible challenge of nobody thought it could be done. Even the American Institute of Science didn't think it could be done. And these individuals that had the resolve and the commitment to make it happen. I think also the power of this beautiful partnership. Of course, they're brothers. That doesn't always mean you get along, but they're brothers and they did, and it's a beautiful story. Big, big, big fan of that. And then third book, I would just say is... Actually, I brought it over because I knew you were going to ask me this question. I don't know if you could read that, but The Boy, the Mole, the Fox, and the Horse. This book was given to me by Jenny Yarden, which I think you may know. It's wonderful. It's a beautiful story. It makes you laugh, it teaches you a thing or two, and one of the best quotes in it is, "One of our greatest freedoms is how we react to things."”

Lenny's Podcast · 15 Oct 2023

Evidence receipt · Source ↗

book / recommends

The Boy, the Mole, the Fox, and the Horse

“One, How to Win Friends and Influence People. It's an oldie but a goodie. I forget how many years old it is, but many, many decades. I think it was in the 1930s? The cover is funny. You might be embarrassed to read it on a bus, I don't know. But the learnings from it are timeless, and I've actually read it four times and I can always do for another because it is a great reminder of just how important the way you articulate things are. And not in a negative or gross kind of way, but people care first and foremost about themselves. That's the body that they're within, that is the context that they're within. Recognizing that can be really powerful as you think about leading teams, as you think about working with other people, as you think about being a good spouse, whatever it might be. I'm a big fan of that one. The other one is a newer book, I think actually still a couple of years old. It's about the Wright Brothers by David McCullough, I think. I've been learning how to fly, and so I'm very obsessed with this, but I think it's a book that's relevant to everybody. Especially even entrepreneurs, because it just talks about the impossible challenge of nobody thought it could be done. Even the American Institute of Science didn't think it could be done. And these individuals that had the resolve and the commitment to make it happen. I think also the power of this beautiful partnership. Of course, they're brothers. That doesn't always mean you get along, but they're brothers and they did, and it's a beautiful story. Big, big, big fan of that. And then third book, I would just say is... Actually, I brought it over because I knew you were going to ask me this question. I don't know if you could read that, but The Boy, the Mole, the Fox, and the Horse. This book was given to me by Jenny Yarden, which I think you may know. It's wonderful. It's a beautiful story. It makes you laugh, it teaches you a thing or two, and one of the best quotes in it is, "One of our greatest freedoms is how we react to things."”

Lenny's Podcast · 15 Oct 2023

Evidence receipt · Source ↗

book / recommends

The Wright Brothers

“One, How to Win Friends and Influence People. It's an oldie but a goodie. I forget how many years old it is, but many, many decades. I think it was in the 1930s? The cover is funny. You might be embarrassed to read it on a bus, I don't know. But the learnings from it are timeless, and I've actually read it four times and I can always do for another because it is a great reminder of just how important the way you articulate things are. And not in a negative or gross kind of way, but people care first and foremost about themselves. That's the body that they're within, that is the context that they're within. Recognizing that can be really powerful as you think about leading teams, as you think about working with other people, as you think about being a good spouse, whatever it might be. I'm a big fan of that one. The other one is a newer book, I think actually still a couple of years old. It's about the Wright Brothers by David McCullough, I think. I've been learning how to fly, and so I'm very obsessed with this, but I think it's a book that's relevant to everybody. Especially even entrepreneurs, because it just talks about the impossible challenge of nobody thought it could be done. Even the American Institute of Science didn't think it could be done. And these individuals that had the resolve and the commitment to make it happen. I think also the power of this beautiful partnership. Of course, they're brothers. That doesn't always mean you get along, but they're brothers and they did, and it's a beautiful story. Big, big, big fan of that. And then third book, I would just say is... Actually, I brought it over because I knew you were going to ask me this question. I don't know if you could read that, but The Boy, the Mole, the Fox, and the Horse. This book was given to me by Jenny Yarden, which I think you may know. It's wonderful. It's a beautiful story. It makes you laugh, it teaches you a thing or two, and one of the best quotes in it is, "One of our greatest freedoms is how we react to things."”

Lenny's Podcast · 15 Oct 2023

Evidence receipt · Source ↗

Claim ledger

What Katie said.

16 transcript-backed records

01 / recommendation

Recommends How to Win Friends and Influence People. Recommends The Wright Brothers. Recommends The Boy, the Mole, the Fox, and the Horse.

“One, How to Win Friends and Influence People. It's an oldie but a goodie. I forget how many years old it is, but many, many decades. I think it was in the 1930s? The cover is funny. You might be embarrassed to read it on a bus, I don't know. But the learnings from it are timeless, and I've actually read it four times and I can always do for another because it is a great reminder of just how important the way you articulate things are. And not in a negative or gross kind of way, but people care first and foremost about themselves. That's the body that they're within, that is the context that they're within. Recognizing that can be really powerful as you think about leading teams, as you think about working with other people, as you think about being a good spouse, whatever it might be. I'm a big fan of that one. The other one is a newer book, I think actually still a couple of years old. It's about the Wright Brothers by David McCullough, I think. I've been learning how to fly, and so I'm very obsessed with this, but I think it's a book that's relevant to everybody. Especially even entrepreneurs, because it just talks about the impossible challenge of nobody thought it could be done. Even the American Institute of Science didn't think it could be done. And these individuals that had the resolve and the commitment to make it happen. I think also the power of this beautiful partnership. Of course, they're brothers. That doesn't always mean you get along, but they're brothers and they did, and it's a beautiful story. Big, big, big fan of that. And then third book, I would just say is... Actually, I brought it over because I knew you were going to ask me this question. I don't know if you could read that, but The Boy, the Mole, the Fox, and the Horse. This book was given to me by Jenny Yarden, which I think you may know. It's wonderful. It's a beautiful story. It makes you laugh, it teaches you a thing or two, and one of the best quotes in it is, "One of our greatest freedoms is how we react to things."”
Speaker
Katie Dill
Publisher
Lenny's Podcast

03 / belief

Stripe is used by millions of businesses globally, small and large, from early stage startups, to SMBs, larger organizations and enterprises like Amazon and Hertz, Shopify, Spotify, X, which I believe you use.

“Stripe is used by millions of businesses globally, small and large, from early stage startups, to SMBs, larger organizations and enterprises like Amazon and Hertz, Shopify, Spotify, X, which I believe you use.”
Speaker
Katie Dill
Publisher
Lenny's Podcast

05 / belief

During my interview process I learned a lot about what was working, and what wasn't working, and some of the trials and tribulations with the Design Organization and its collaboration with others.

“During my interview process I learned a lot about what was working, and what wasn't working, and some of the trials and tribulations with the Design Organization and its collaboration with others.”
Speaker
Katie Dill
Publisher
Lenny's Podcast

06 / belief

You don't want just one function looking out for the quality of the product. So, having engineers and product managers and people of different disciplines walking the store, seeing the experience, feeling it firsthand, I think will lead to better care in all of the details that will aligned to better craft in the end.

“You don't want just one function looking out for the quality of the product. So, having engineers and product managers and people of different disciplines walking the store, seeing the experience, feeling it firsthand, I think will lead to better care in all of the details that will aligned to better craft in the end.”
Speaker
Katie Dill
Publisher
Lenny's Podcast

07 / belief

One of the things that has stuck with me through all the trials and tribulations of leading, and as I've already laid out for you in the very beginning of this call, haven't always got it right, but one of the things that has been a clarifying force as I think about growing and leading teams, it's actually something I learned at Airbnb when we were there together, it's a formula sort of.

“One of the things that has stuck with me through all the trials and tribulations of leading, and as I've already laid out for you in the very beginning of this call, haven't always got it right, but one of the things that has been a clarifying force as I think about growing and leading teams, it's actually something I learned at Airbnb when we were there together, it's a formula sort of.”
Speaker
Katie Dill
Publisher
Lenny's Podcast

08 / belief

In fact, at Stripe our Growth team I would say is pretty much maniacally focused on building better experiences because we've seen it tied directly to our business metrics.

“In fact, at Stripe our Growth team I would say is pretty much maniacally focused on building better experiences because we've seen it tied directly to our business metrics.”
Speaker
Katie Dill
Publisher
Lenny's Podcast

09 / evaluation

And so what we did was to evolve the way we were working and bring better alignment to the different functions. And, again, had done it with an approach about listening and came into that with a better understanding of getting to know the team and getting to know engineering and product and see what our goals were together so that when we were making changes we were making the changes together and we actually were aligned so that on the day that we opened the doors and brought design and product together and had spaces for folks to work together and they actually sat with each other, we still kept the creative space for this is where we'll do grits, this is where we'll do working sessions, this is where the folks that don't work in an embedded fashion we'll sit, but we had the best of both worlds in that way.

“And so what we did was to evolve the way we were working and bring better alignment to the different functions. And, again, had done it with an approach about listening and came into that with a better understanding of getting to know the team and getting to know engineering and product and see what our goals were together so that when we were making changes we were making the changes together and we actually were aligned so that on the day that we opened the doors and brought design and product together and had spaces for folks to work together and they actually sat with each other, we still kept the creative space for this is where we'll do grits, this is where we'll do working sessions, this is where the folks that don't work in an embedded fashion we'll sit, but we had the best of both worlds in that way.”
Speaker
Katie Dill
Publisher
Lenny's Podcast

10 / recommendation

It's not the five-star approach, it's not the six-star approach, but the 11-star approach, but show what that ideal version is, because if you don't know what that is, what are the chances that you're going to increment yourself to the right outcome in the end? And as I talked about before, building the house, you want to see what that picture looks like and how all these pieces come together, and I strongly recommend you want to see what it looks like in an ideal form, because you can always work back from that.

“It's not the five-star approach, it's not the six-star approach, but the 11-star approach, but show what that ideal version is, because if you don't know what that is, what are the chances that you're going to increment yourself to the right outcome in the end? And as I talked about before, building the house, you want to see what that picture looks like and how all these pieces come together, and I strongly recommend you want to see what it looks like in an ideal form, because you can always work back from that.”
Speaker
Katie Dill
Publisher
Lenny's Podcast

11 / preference

Because going earlier, as I talked about, the importance of thinking about things as a journey, so what's happening in the marketing side, what's happening in this aspect of the product and seeing how all these pieces really fit together, that has been absolutely one of the things I will take wherever I go, whatever I do, because it has just been a very, very useful tool.

“Because going earlier, as I talked about, the importance of thinking about things as a journey, so what's happening in the marketing side, what's happening in this aspect of the product and seeing how all these pieces really fit together, that has been absolutely one of the things I will take wherever I go, whatever I do, because it has just been a very, very useful tool.”
Speaker
Katie Dill
Publisher
Lenny's Podcast

12 / commitment

" But I also had this moment of like, "Well, that's pretty great because if it's not good, he's not going to embarrass me to the rest of the world, hopefully." And I love that because that was that courage that I was talking about earlier, too, of that you're not going to let bad go out, because you know that each one of these little things will end up leading to a belief of the level of quality of what somebody can rely on getting when they listen to your podcast.

“" But I also had this moment of like, "Well, that's pretty great because if it's not good, he's not going to embarrass me to the rest of the world, hopefully." And I love that because that was that courage that I was talking about earlier, too, of that you're not going to let bad go out, because you know that each one of these little things will end up leading to a belief of the level of quality of what somebody can rely on getting when they listen to your podcast.”
Speaker
Katie Dill
Publisher
Lenny's Podcast

13 / evaluation

You see that we've put painstaking detail into this, and we care about the details of how something works, and that gives you assurance that we care about other details that you can't see too.

“You see that we've put painstaking detail into this, and we care about the details of how something works, and that gives you assurance that we care about other details that you can't see too.”
Speaker
Katie Dill
Publisher
Lenny's Podcast

14 / commitment

We calibrate these scores because what we're really trying to do is not just the 15 essential journeys and the owners of those, we want to actually uplevel and bring more shared understanding of our quality bar across the company.

“We calibrate these scores because what we're really trying to do is not just the 15 essential journeys and the owners of those, we want to actually uplevel and bring more shared understanding of our quality bar across the company.”
Speaker
Katie Dill
Publisher
Lenny's Podcast

15 / preference

" I really love the multidisciplinary approach, but then when we do the calibration after the team has done these walkthroughs and they've gotten their own perspective and they fill out the scorecard based on our rubric for quality, we will come together in what we call PQR, product quality review.

“" I really love the multidisciplinary approach, but then when we do the calibration after the team has done these walkthroughs and they've gotten their own perspective and they fill out the scorecard based on our rubric for quality, we will come together in what we call PQR, product quality review.”
Speaker
Katie Dill
Publisher
Lenny's Podcast
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