Katie Dill: belief

Transcript context

…You mentioned this before we started recording, but you guys power the checkout flow for some very big sites. Can you mention a few of these because they'll give people a sense of like holy moly. Yeah. Stripe is used by millions of businesses globally, small and large, from early stage startups, to SMBs, larger organizations and enterprises like Amazon and Hertz, Shopify, Spotify, X, which I believe you use. The work that we do, it ranges. We have checkout flows, so when someone's paying online, or in person, or we also provide a suite of financial automation tools so that you can run your subscriptions business, and recognize your revenue, and receive tax, and essentially manage the complexity of the financial space through powerful tools that hope to make your job easier so you don't have to sweat the details of how these things work. I just want to follow this thread a little bit. You talked about these opportunities to improve the checkout flow through a design lens. You could also think of it from like as a product manager I'd be like, "Oh wow. Let's just find all the things that people get stuck on and fix them." How is it that you see that from the quality design perspective versus like, "Oh, let's just move this metric and here's all the things that are stopping people." What would you say is the designer's lens on that, if there's anything there?…

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