Katie Dill: belief

Transcript context

…Right into it. Yeah. No, I'm happy to talk about it because, frankly, it was the biggest learning experience of my leadership career, or at least that happened in one moment. It happened in my early days at Airbnb. I was hired to take on the Design Organization, or the Experience Design Organization. That's basically the Product Design team, which was 10 people at the time. They had been reporting directly to one of the founders and they were going to start reporting to me. During my interview process I learned a lot about what was working, and what wasn't working, and some of the trials and tribulations with the Design Organization and its collaboration with others. So it seemed like there was room for improvement in how Engineering, and Product Management, and Design all worked together. There was also really low engagement scores in the Design team. So I kind of came in ready to go and excited to try to help make some change based on all the things that I had learned from various leaders and people across the company. I came in swinging, ready to go. And then about a month into my time there, I got a meeting on my calendar, Thursday 8:30 AM, it was an hour and a half with half of the Design team, so that was five people, and our HR partner. Oh, no.…

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