High Signal Podcasts Evidence ledger
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Public evidence record

Ben Thompson

Published podcast speaker

Claims
69
Episodes
3
Shows
3
Named items
0

Claim ledger

What Ben said.

19 transcript-backed records

02 / evaluation

And if you're just an app on a phone, you can't build a platform. And the problem is that I think being an advertising-based model is generally incompatible with being a platform.

“And if you're just an app on a phone, you can't build a platform. And the problem is that I think being an advertising-based model is generally incompatible with being a platform.”
Speaker
Ben Thompson
Publisher
Cheeky Pint

03 / evaluation

I've made this disagreement before and they get mad about it, but they characterize themselves as being totally writer-friendly. And I think that was a mistake because it's impossible for them to be ultimately writer-friendly because the most writer-friendly setup is running an open source software on your own server.

“I've made this disagreement before and they get mad about it, but they characterize themselves as being totally writer-friendly. And I think that was a mistake because it's impossible for them to be ultimately writer-friendly because the most writer-friendly setup is running an open source software on your own server.”
Speaker
Ben Thompson
Publisher
Cheeky Pint

06 / evaluation

You get exactly what you asked for. And I think the extent to how powerful this already works, they're just stuck on “50% of my ads work, I don't know which ones.

“You get exactly what you asked for. And I think the extent to how powerful this already works, they're just stuck on “50% of my ads work, I don't know which ones.”
Speaker
Ben Thompson
Publisher
Cheeky Pint

07 / evaluation

The sooner you can demonstrate that to someone, the sooner they are going to take advantage of whatever means you have to follow, to subscribe, or whatever it might be, because it's not just a promise of consistency, but it's evidence of that.

“The sooner you can demonstrate that to someone, the sooner they are going to take advantage of whatever means you have to follow, to subscribe, or whatever it might be, because it's not just a promise of consistency, but it's evidence of that.”
Speaker
Ben Thompson
Publisher
Acquired

08 / evaluation

Then I think the first month, when I tore all that out, I screwed up the subscription, so I double charged a whole bunch of people to process all these refunds as well as customer support.

“Then I think the first month, when I tore all that out, I screwed up the subscription, so I double charged a whole bunch of people to process all these refunds as well as customer support.”
Speaker
Ben Thompson
Publisher
Acquired

09 / evaluation

Honestly, the biggest change that happened when I did raise prices was it didn't affect growth at all, except that I had a lot more people switch to annual subscriptions, because I like pre-announces like, hey, if you want to get a year at the old price, which is great, because I want people with annual subscriptions as we discussed at the beginning.

“Honestly, the biggest change that happened when I did raise prices was it didn't affect growth at all, except that I had a lot more people switch to annual subscriptions, because I like pre-announces like, hey, if you want to get a year at the old price, which is great, because I want people with annual subscriptions as we discussed at the beginning.”
Speaker
Ben Thompson
Publisher
Acquired

11 / evaluation

The metric I was paying attention to was people who visited the homepage on days I didn't post, because to me, those were people that were hoping I had written, and they wanted more from me.

“The metric I was paying attention to was people who visited the homepage on days I didn't post, because to me, those were people that were hoping I had written, and they wanted more from me.”
Speaker
Ben Thompson
Publisher
Acquired

12 / evaluation

Automattic worked out. It actually worked out even better because I was hired as a growth engineer or whatever, which I didn't really know anything about, but then the team I was on pivoted shortly after I was there, to building a new back end of WordPress.

“Automattic worked out. It actually worked out even better because I was hired as a growth engineer or whatever, which I didn't really know anything about, but then the team I was on pivoted shortly after I was there, to building a new back end of WordPress.”
Speaker
Ben Thompson
Publisher
Acquired

15 / evaluation

Google in particular is notorious for this, for launching products all the time that never succeed. But it doesn’t matter because they have that core product with the huge network effects that lets them do that end fail.

“Google in particular is notorious for this, for launching products all the time that never succeed. But it doesn’t matter because they have that core product with the huge network effects that lets them do that end fail.”
Speaker
Ben Thompson
Publisher
Conversations with Tyler

16 / evaluation

They’re very different than the dominant companies of old that were like monopolies based on controlling distribution. They had no need to service their customers well because their customers couldn’t go nowhere else.

“They’re very different than the dominant companies of old that were like monopolies based on controlling distribution. They had no need to service their customers well because their customers couldn’t go nowhere else.”
Speaker
Ben Thompson
Publisher
Conversations with Tyler

17 / evaluation

And why? Because Facebook is the digitization of your friends and family. Where I’m from, friends and family is very central in a way that in Silicon Valley — where a lot of people are running away from their friends and family to pursue this dream or to get away — is less cognizant of.

“And why? Because Facebook is the digitization of your friends and family. Where I’m from, friends and family is very central in a way that in Silicon Valley — where a lot of people are running away from their friends and family to pursue this dream or to get away — is less cognizant of.”
Speaker
Ben Thompson
Publisher
Conversations with Tyler

18 / evaluation

I just mentioned the context of Facebook. They’re so convinced that they are a force for good and changing the world that they can’t even fathom that they’re not, which leaves them unprepared to answer very legitimate questions about their effects on the world because they don’t have the — I don’t know if empathy’s the right word — but they don’t have the empathy for the possibility that they might not be, which doesn’t allow them to even create the right response.

“I just mentioned the context of Facebook. They’re so convinced that they are a force for good and changing the world that they can’t even fathom that they’re not, which leaves them unprepared to answer very legitimate questions about their effects on the world because they don’t have the — I don’t know if empathy’s the right word — but they don’t have the empathy for the possibility that they might not be, which doesn’t allow them to even create the right response.”
Speaker
Ben Thompson
Publisher
Conversations with Tyler
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