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Lenny's Podcast / episode intelligence

Be fundamentally different, not incrementally better | Jag Duggal (Nubank, Facebook, Google, Quantcast)

16 May 2024 16 published claims 2 attributable people

Speakers in the public record

Claim mix

belief 5evaluation 3preference 3recommendation 2commitment 2prediction 1

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Claim ledger

The useful parts, with receipts.

16 published records

01 / recommendation

Recommends Play to Win. Recommends Where to Play and How to Win. Recommends From Third World to First.

“The business books, one is Play to Win. I think that is a great modern strategy book that takes a lot of what's happened in the digital world and summarizes it really well. Second one that I would highlight, which I think is a really good non-digital world summary and really distillation of the essence of strategy and as you mentioned earlier, he's coming on your podcast soon from Roger Martin is Where to Play and How to Win, which I think is a classic. And as I mentioned, I went to study public policy and politics back 15 years ago. One of the ultimate startups and one of the ultimate startup stories in my mind is the story of Singapore and there's a autobiography of the founding prime minister of Singapore from 1965 till he retired, he passed away a couple of years ago. Lee Kuan Yew. His book about the story of being kicked out. Singapore being kicked out of Malaysia as a tiny in business terms, sub-scale, little country with no natural resources is I think inspiring. His book is called From Third World to First, and I think it's a great story that in many ways is a parallel to what startups try to do, which is essentially go from third class to first and it's a very tricky ride and requires a ruthless honesty about where you stand and what it'll take to succeed. And it usually gets prettified up when told in retrospect, but it is messy every step of the way and I think it's an awesome, unapologetic summary of what it takes to achieve greatness in a very different sphere than we're used to talking to.”
Speaker
Jag Duggal
Publisher
Lenny's Podcast

03 / belief

The second thing I would say is senior leaders at companies that have gone, especially startups that have scaled well, you usually have people who have been in that boat who have seen products that weren't working who have killed them or who have pivoted them pretty dramatically.

“The second thing I would say is senior leaders at companies that have gone, especially startups that have scaled well, you usually have people who have been in that boat who have seen products that weren't working who have killed them or who have pivoted them pretty dramatically.”
Speaker
Jag Duggal
Publisher
Lenny's Podcast

04 / belief

Just a lot of complicated decision making, but I think what's interesting is, coming back to your very early lesson, is using the gate of is this hitting this 50% of people be very disappointed before launching feels like a key.

“Just a lot of complicated decision making, but I think what's interesting is, coming back to your very early lesson, is using the gate of is this hitting this 50% of people be very disappointed before launching feels like a key.”
Speaker
Lenny Rachitsky
Publisher
Lenny's Podcast

05 / belief

The second thing that I would say, and this is very intentional from David, and Ed, and Chris, our founders, is we have a culture at NewBank, which is the most alive in our employees' minds that I've ever experienced.

“The second thing that I would say, and this is very intentional from David, and Ed, and Chris, our founders, is we have a culture at NewBank, which is the most alive in our employees' minds that I've ever experienced.”
Speaker
Jag Duggal
Publisher
Lenny's Podcast

06 / belief

I believe that is correct. We've recently set a new world record for the first underwater credit card transaction, so we're always looking for some fun things to do there.

“I believe that is correct. We've recently set a new world record for the first underwater credit card transaction, so we're always looking for some fun things to do there.”
Speaker
Jag Duggal
Publisher
Lenny's Podcast

07 / commitment

Second, something we have started, we have had some real success in on the business side, we've made some mistakes on the technical side that we are iterating through is, we are trying to build, and some might argue I'm overstating a bit, but just to be clear, we are trying to build what we believe is the first global bank on a single code base.

“Second, something we have started, we have had some real success in on the business side, we've made some mistakes on the technical side that we are iterating through is, we are trying to build, and some might argue I'm overstating a bit, but just to be clear, we are trying to build what we believe is the first global bank on a single code base.”
Speaker
Jag Duggal
Publisher
Lenny's Podcast

08 / prediction

I'm very wary, given the places I've worked, of the successful company with one or two monster products, and Nubank is now in that fortunate position, that starts to get conservative, that starts to forget that focus, concentration, customer obsession are every bit as important, that even though the company won't go bankrupt if products three, four, five and six don't succeed because products one and two are monster cashflow drivers, that's a slow path to death.

“I'm very wary, given the places I've worked, of the successful company with one or two monster products, and Nubank is now in that fortunate position, that starts to get conservative, that starts to forget that focus, concentration, customer obsession are every bit as important, that even though the company won't go bankrupt if products three, four, five and six don't succeed because products one and two are monster cashflow drivers, that's a slow path to death.”
Speaker
Jag Duggal
Publisher
Lenny's Podcast

09 / evaluation

Whereas you can pour a lot of money and a lot of effort and when you have a big app like Nubank or places like Google and Facebook, you can make any product look great for months if not years because you have such a large customer base that you can always get them to try it with all sorts of basic techniques, but you're bouncing a dead cat.

“Whereas you can pour a lot of money and a lot of effort and when you have a big app like Nubank or places like Google and Facebook, you can make any product look great for months if not years because you have such a large customer base that you can always get them to try it with all sorts of basic techniques, but you're bouncing a dead cat.”
Speaker
Jag Duggal
Publisher
Lenny's Podcast

10 / recommendation

You have got to find a disruptive vector and that means searching hard for what is fundamentally different so that it breaks through the noise and the volume of the noise has just gone up so much in the last 15 years that I think that's even growing in importance.

“You have got to find a disruptive vector and that means searching hard for what is fundamentally different so that it breaks through the noise and the volume of the noise has just gone up so much in the last 15 years that I think that's even growing in importance.”
Speaker
Jag Duggal
Publisher
Lenny's Podcast

12 / preference

I don't believe we have product market fit unless 50% of Brazilians are telling us they would be very disappointed, because Brazilians are inherently polite.

“I don't believe we have product market fit unless 50% of Brazilians are telling us they would be very disappointed, because Brazilians are inherently polite.”
Speaker
Jag Duggal
Publisher
Lenny's Podcast

13 / preference

If you don't have a hypothesis, you're going to spend a lot of time researching, you're going to get a lot of data back, qualitative, anecdotal or quantitative and you're not going to know what to make of it because it's not either validating or invalidating your hypothesis because there isn't a hypothesis.

“If you don't have a hypothesis, you're going to spend a lot of time researching, you're going to get a lot of data back, qualitative, anecdotal or quantitative and you're not going to know what to make of it because it's not either validating or invalidating your hypothesis because there isn't a hypothesis.”
Speaker
Jag Duggal
Publisher
Lenny's Podcast

14 / evaluation

He said, "We may not be right, but at least we are clear." And what I love about that is even if your strategy isn't right, and it will never be exactly right because no plan ever is, you will have a clearer read on if you are going off course because you have a very clear idea of what was supposed to be happening.

“He said, "We may not be right, but at least we are clear." And what I love about that is even if your strategy isn't right, and it will never be exactly right because no plan ever is, you will have a clearer read on if you are going off course because you have a very clear idea of what was supposed to be happening.”
Speaker
Jag Duggal
Publisher
Lenny's Podcast

15 / commitment

Around the time, slightly before, but around the time I joined the phase two of the company, the mandate of what we were trying to do, which has really been the story of the last five years, was we were going to go from a Brazilian credit card company to a full solution Latin American bank, which meant we launched five new products.

“Around the time, slightly before, but around the time I joined the phase two of the company, the mandate of what we were trying to do, which has really been the story of the last five years, was we were going to go from a Brazilian credit card company to a full solution Latin American bank, which meant we launched five new products.”
Speaker
Jag Duggal
Publisher
Lenny's Podcast

16 / evaluation

Very stable job, easier to underwrite against their salary at a much lower interest rate. That's a market that's existed for a couple of decades in Brazil, and our job was to go in there, and we believe we built something that is fundamentally different.

“Very stable job, easier to underwrite against their salary at a much lower interest rate. That's a market that's existed for a couple of decades in Brazil, and our job was to go in there, and we believe we built something that is fundamentally different.”
Speaker
Jag Duggal
Publisher
Lenny's Podcast
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