Jag Duggal: belief

Transcript context

…Amazing. There's so many threads there I'm going to follow, first of all, I want to go back to the values. So you said there's five, you mentioned one. Can you just quickly share the rest? The five, I'll mention them in the order that most resonate with me. First, we want our customers to love us fanatically. Second, we are hungry and we challenge the status quo. Third, we build strong and diverse teams. Fourth, we pursue smart efficiency. And one that is in many ways underlying all of it is, we think and act like owners, not renters. We do what is right even when no one is telling us to do it. And we have many instances of our employees taking that degree of extreme ownership as they build products and get them launched. Okay. And then going back to this idea of building products people love fanatically, you talked about how there's this the number one principle, and it's going to be on everyone's minds when they're building is build product people love fanatically. Talked about, you index towards if you had to make a decision, we're going to do something people love. Is there anything more you could share about just how you operationalize this? For example, is there design reviews where just you come in, or your head of design comes in like, "Is this helping customers love us fanatically?" What's in the systems and processes of how you operate that allows you to build that other than just cool, everyone has to remember this, this is what we're trying to do.…

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