Jag Duggal: belief

Transcript context

…And then also, you guys held the Guinness world record for the world's largest simultaneous unboxing for a credit card that you launched at some point. Although I think somebody beat that record, is that accurate? I believe that is correct. We've recently set a new world record for the first underwater credit card transaction, so we're always looking for some fun things to do there. I like that that's a record no one can break because it was the first one. That's a sneaky way to get a record. That's hilarious. So my sense is the reason that NewBank thrived and made it is, there's this obsession with building a product that customers are fanatical about. The stat that I shared of 80% to 90% of growth is word of mouth. And this idea of growing through word of mouth in this way is the dream of every company, whether you're consumer business, B2B, a bank especially, very unlikely that you grow at this rate through word of mouth. So I want to try to help people learn from what you guys have figured out about how to drive such massive word of mouth growth. And maybe just to start from the product perspective, how do you build a product team and a product development process that enables you to build a product that people get fanatical about. And just want to tell all their friends about?…

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