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Lenny's Podcast / episode intelligence

Hard-won lessons building 0 to 1 inside Atlassian | Tanguy Crusson (Head of Jira Product Discovery)

16 Jun 2024 17 published claims 2 attributable people

Speakers in the public record

Claim mix

evaluation 7uncertainty 3belief 3recommendation 2commitment 1prediction 1

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The useful parts, with receipts.

17 published records

01 / recommendation

Recommends Who: A Method for Hiring. Recommends Hakim's Odyssey. Recommends Vivre avec la Terre.

“Yeah, the first one was a book that was recommended to me by Scott Farquhar, founder of Atlassian co-founder. Who: A Method for Hiring is basically a book about how to do the thing that I for a while was really bad at, which is try to interview to understand who's going to be a good person, not a good person to join your team. Second one, so that's one book about work. Two other books that are not about work. Highly recommend reading Hakim's Odyssey. It's the story of a Syrian refugee moving out of Syria, trying to move into Europe. We hear a lot of these stats and numbers about people trying to cross the Med Sea or basically become refugees in other countries and it's very easy to look at it complacently up until you meet a personal story. This personal story of Hakim that was told very beautifully by this illustrator is well worth a read on that front. The last one is a book that I'm not sure has been translated from French. It's called Vivre avec la Terre, To Live with the Earth and it's about how we could build a different agricultural system to the one that we have today that might have better ways to feed us into the future that doesn't require large monoculture of vegetables that may not be as sustainable. They managed to create a really efficient structure on very small parcels of land with a lot of species working together to control and not need the use of any pesticides and stuff like that. They've been always surrounded by teams of researchers from the, I think it's called the Inria. It's one of the French research centers, have got really amazing results, but I don't think many know that this stuff exists and that it could actually be used out there and I think that's a shame.”
Speaker
Tanguy Crusson
Publisher
Lenny's Podcast

06 / uncertainty

The first one is the culture shock of a startup that joins your company. So imagine you're a startup, you've got, I don't know, 20, 30 staff or something and things are going well, and you are in full control of your destiny.

“The first one is the culture shock of a startup that joins your company. So imagine you're a startup, you've got, I don't know, 20, 30 staff or something and things are going well, and you are in full control of your destiny.”
Speaker
Tanguy Crusson
Publisher
Lenny's Podcast

07 / uncertainty

Just to double down that, but you sold that to Slack and now Salesforce basically, that's the word ended. I don't know if people know that.

“Just to double down that, but you sold that to Slack and now Salesforce basically, that's the word ended. I don't know if people know that.”
Speaker
Lenny Rachitsky
Publisher
Lenny's Podcast

08 / evaluation

We just need this one more feature. And we ended up reacting to whatever the competitor was doing, which I think is really, really bad because that's when we lost basically what made HipChat successful so far, which is to serve some users really well.

“We just need this one more feature. And we ended up reacting to whatever the competitor was doing, which I think is really, really bad because that's when we lost basically what made HipChat successful so far, which is to serve some users really well.”
Speaker
Tanguy Crusson
Publisher
Lenny's Podcast

10 / evaluation

I like that you say it's relatively easy to learn even though there's a kite on you pulling you in the water on this thing that's above the water. I don't know if I believe you.

“I like that you say it's relatively easy to learn even though there's a kite on you pulling you in the water on this thing that's above the water. I don't know if I believe you.”
Speaker
Lenny Rachitsky
Publisher
Lenny's Podcast

11 / commitment

I was able to form a team that was not worried about losing their job because the program was made so that technically speaking, you would borrow people from other departments.

“I was able to form a team that was not worried about losing their job because the program was made so that technically speaking, you would borrow people from other departments.”
Speaker
Tanguy Crusson
Publisher
Lenny's Podcast

12 / evaluation

Took us two, three months and then we were okay to go. But yeah, no, because we had point A, because we had this expectation set that it would take a while to get there and because we were able to show progress every week, we basically didn't really feel that moment where we don't know what to do with this because it's too early.

“Took us two, three months and then we were okay to go. But yeah, no, because we had point A, because we had this expectation set that it would take a while to get there and because we were able to show progress every week, we basically didn't really feel that moment where we don't know what to do with this because it's too early.”
Speaker
Tanguy Crusson
Publisher
Lenny's Podcast

13 / evaluation

It's different when we go from 10 to 100, from 100 to 1,000, but for each of those there's a playbook for how you go from one to the other. That helped us because we could then clean the space to do the right thing and we will not ask to hit, for example, a multi-active user's number or number of customers' number or percentage of users who use this number.

“It's different when we go from 10 to 100, from 100 to 1,000, but for each of those there's a playbook for how you go from one to the other. That helped us because we could then clean the space to do the right thing and we will not ask to hit, for example, a multi-active user's number or number of customers' number or percentage of users who use this number.”
Speaker
Tanguy Crusson
Publisher
Lenny's Podcast

14 / evaluation

Now I'm saying that, but today the editor you see in Confluence started with what we did in HipChat back then. So I would say that in terms of code, purely in terms of code, 70% of what we wrote for HipChat is probably still in the Atlassian platform today.

“Now I'm saying that, but today the editor you see in Confluence started with what we did in HipChat back then. So I would say that in terms of code, purely in terms of code, 70% of what we wrote for HipChat is probably still in the Atlassian platform today.”
Speaker
Tanguy Crusson
Publisher
Lenny's Podcast

15 / evaluation

It's about if you get a bunch of customers raising a problem, can you get them to play back to the solution, [inaudible 01:04:53] address that problem? And so in the case of Jira Product Discovery, because we were not building, we didn't need any new technology, it was mainly new UX and new workflows, we basically validated a lot of that with Figma in dozens of Zooms.

“It's about if you get a bunch of customers raising a problem, can you get them to play back to the solution, [inaudible 01:04:53] address that problem? And so in the case of Jira Product Discovery, because we were not building, we didn't need any new technology, it was mainly new UX and new workflows, we basically validated a lot of that with Figma in dozens of Zooms.”
Speaker
Tanguy Crusson
Publisher
Lenny's Podcast

16 / prediction

We made the bet that we can apply this playbook to this market, which is basically we can, from people to use Jira, introduce HipChat, and then people will go into HipChat first in tech teams, and then it will expand into business teams, and it'll go world to world basically from that.

“We made the bet that we can apply this playbook to this market, which is basically we can, from people to use Jira, introduce HipChat, and then people will go into HipChat first in tech teams, and then it will expand into business teams, and it'll go world to world basically from that.”
Speaker
Tanguy Crusson
Publisher
Lenny's Podcast

17 / recommendation

Mentions personal use of Reforge.

“So still in don't fuck existing customers, something I read from a site, from Reforge that talk about the Safety Funnel. So they have this thing where the typical growth funnel goes from acquisition all the way to revenue and there's a whole bunch of different stages in between.”
Speaker
Tanguy Crusson
Publisher
Lenny's Podcast
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