High Signal Podcasts Evidence ledger
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Public evidence record

Todd Jackson

Published podcast speaker

Claims
16
Episodes
1
Shows
1
Named items
0

Claim ledger

What Todd said.

2 transcript-backed records

01 / recommendation

I think the way this works, ideally, is you probably take 12 to 18 months to do level one, because that is the most important level, honestly, in my mind because that's where you're really choosing the right persona and the right problem to focus on.

“I think the way this works, ideally, is you probably take 12 to 18 months to do level one, because that is the most important level, honestly, in my mind because that's where you're really choosing the right persona and the right problem to focus on.”
Speaker
Todd Jackson
Publisher
Lenny's Podcast

02 / recommendation

You can invest a bunch in efficiency and automating a whole bunch of stuff, but that actually might harm the customer experience and you're reducing satisfaction. So that's an interesting thing, I think, is you're actually making trade-offs at each level and what you should optimize for at each level is different.

“You can invest a bunch in efficiency and automating a whole bunch of stuff, but that actually might harm the customer experience and you're reducing satisfaction. So that's an interesting thing, I think, is you're actually making trade-offs at each level and what you should optimize for at each level is different.”
Speaker
Todd Jackson
Publisher
Lenny's Podcast
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