book / recommends
On Writing
“There's a book called On Writing by Stephen King, which I recommend to literally everybody.”
Public evidence record
Published podcast speaker
Books, apps, and tools
book / recommends
“There's a book called On Writing by Stephen King, which I recommend to literally everybody.”
book / recommends
“These may not be the most unique, but I will say them, which is Innovator's Dilemma by Clayton Christiansen, whether you're working a large company and you're suffering it or you're working a startup and you're trying to out flank an incumbent, I still do think that and innovative solution, the follow on are the best books on product strategy to read. If you're moving into more of a leadership or management position, I think Radical Candor by Kim Scott is just incredible and worth everyone reading. Frankly, if you're a PM and you're doing soft influence, I think it's really important. Then the third one, which is maybe a little off the beat of path, there's a book called Leadership in Turbulent Times by Doris Goodwin who's a presidential historian. It's this amazing book that looks at four of the most notable presidents and how their leadership style evolved when they were in really critical hard times in their presidency. I just think it's actually the best book about leadership style and how do you evolve and how do you deal with crises, which again is maybe later on in your career. But I love getting inspiration from not just reading books about tech and product and I think that's one of the best ones.”
book / recommends
“These may not be the most unique, but I will say them, which is Innovator's Dilemma by Clayton Christiansen, whether you're working a large company and you're suffering it or you're working a startup and you're trying to out flank an incumbent, I still do think that and innovative solution, the follow on are the best books on product strategy to read. If you're moving into more of a leadership or management position, I think Radical Candor by Kim Scott is just incredible and worth everyone reading. Frankly, if you're a PM and you're doing soft influence, I think it's really important. Then the third one, which is maybe a little off the beat of path, there's a book called Leadership in Turbulent Times by Doris Goodwin who's a presidential historian. It's this amazing book that looks at four of the most notable presidents and how their leadership style evolved when they were in really critical hard times in their presidency. I just think it's actually the best book about leadership style and how do you evolve and how do you deal with crises, which again is maybe later on in your career. But I love getting inspiration from not just reading books about tech and product and I think that's one of the best ones.”
book / recommends
“These may not be the most unique, but I will say them, which is Innovator's Dilemma by Clayton Christiansen, whether you're working a large company and you're suffering it or you're working a startup and you're trying to out flank an incumbent, I still do think that and innovative solution, the follow on are the best books on product strategy to read. If you're moving into more of a leadership or management position, I think Radical Candor by Kim Scott is just incredible and worth everyone reading. Frankly, if you're a PM and you're doing soft influence, I think it's really important. Then the third one, which is maybe a little off the beat of path, there's a book called Leadership in Turbulent Times by Doris Goodwin who's a presidential historian. It's this amazing book that looks at four of the most notable presidents and how their leadership style evolved when they were in really critical hard times in their presidency. I just think it's actually the best book about leadership style and how do you evolve and how do you deal with crises, which again is maybe later on in your career. But I love getting inspiration from not just reading books about tech and product and I think that's one of the best ones.”
Claim ledger
20 transcript-backed records
01 / belief
“Either we're on the free tier or we get to pay for the paid tier. And that wound up being one of, I think the Ripest veins is figuring out how to give people a taste of the full premium Slack experience so that they would never want to go back and doing that in a variety of different points in the customer journey.”
02 / belief
“What we'll wind up doing often is have a team do a two-week customer love sprint, almost like a hackathon, but with that burndown list of what we think is the lowest effort, highest impact changes that we can make to generate more love from our customers and whatever that feature areas.”
03 / belief
“I think that the distance you have from your users as your user base gets more and more diverse and larger I think can make it harder to actually develop the product because you're not designing for yourself anymore.”
04 / belief
“Then suddenly that thread becomes actually the best source of truth for the research report that then gets written up. But I think most importantly, it gets the team almost like the complaint-storms, but actually watching someone else do it in the shoes of an actual human being trying to use the thing that you thought was so brilliant and yet has all these flaws.”
05 / belief
“I think the feedback to you get from our people willing to pay for the product that you're building is so much faster than can I build a large-scale consumer business and when they hope to have enough reach to then slap ads onto it.”
06 / belief
“I think impact solves all PM issues, which is if a team is consistently building things people love and changing the director of the business, everything else is just an input.”
07 / belief
“I think other teams that work on maybe less user facing might do it maybe twice a year.”
08 / belief
“I would say to folks in general, if you're joining company and the CEO does the role that is your functional area of expertise, it's probably the area where you'll learn the most because they're hopefully world class at it.”
09 / belief
“I think the byproduct is that you also get calibration on product pace, product quality, and as a team you develop that together.”
10 / belief
“" I think teams can often get lost crawling up that hill, not realizing that there's a huge, incredibly beautiful range behind it where we've over time freighted new teams from scratch that incubated in a new area before the areas mature.”
11 / belief
“I mean Slack I think is where we enshrined them much more because we scaled the org so much, more that we needed principles.”
12 / belief
“I think what's important there is that hopefully you're refining in code and you're not still at static design mocks because using the software is so different than looking at what the software will visually appear.”
13 / belief
“I think that's the most dangerous piece of advice ever in the history of product management because I think that is how you end up having PMs who try to act like dictators instead of leaders and facilitators.”
14 / belief
“I think at most companies that have a maniacally customer-focused founder, if you don't do that last step, it's going to be much more painful after you launch because they weren't part of that co-creation of the team.”
15 / belief
“Then I think building that news for impact, even if the impact is more local, because that's how you actually will demonstrate momentum and build credibility and then actually do think early on getting really fluent on the data and the research side that you can have insights that you can read back to your team.”
16 / belief
“I think having a well-managed sidebar, which doesn't actually take that long, it's like this amazing thing because then all this inbound is structured in an order and a grouping that fits how you want to view your working life.”
17 / belief
“I mean that's like the amendment and I think that is what good execution looks like.”
18 / belief
“I think my, maybe, advice about being a new parent is better than my advice about being at PM right now.”
19 / belief
“I think over time, what it'll probably look like is that all the existing product areas, as soon as we know more of the shape of what the technology is capable of will just have AI capabilities as part of their roadmaps.”
20 / belief
“A PM role I think can be a little bit unsatisfying if you're useful, where you create things yourself opposed to you are the one who's amplifying what the work that's being created by everyone else is.”