Public evidence record
Published podcast speaker
Books, apps, and tools
other / likes
“Yeah, I mean, I think exposing yourself to other people's stories or however you may learn is really, really helpful. So again, whether it's your podcast or books or biographies or one of the podcasts that I love is Founders Podcast, which talks about historical famous entrepreneurs.”
service / likes
“I like the sports docu ones on Netflix, so Full Swing, Drive to Survive, Break Points, tennis, golf, F1, all of them.”
book / recommends
“Shoe dog, Black Swan, Design of Everyday Things, and for a fun one, Shawn Theron.”
book / recommends
“Shoe dog, Black Swan, Design of Everyday Things, and for a fun one, Shawn Theron.”
book / recommends
“Shoe dog, Black Swan, Design of Everyday Things, and for a fun one, Shawn Theron.”
Claim ledger
4 transcript-backed records
01 / evaluation
“That would've been probably a little bit before my time, but that being said, one thing that is true is that surge pricing for actually quite sometimes all of 2012, certainly 2013 probably, I don't know when we necessarily switched, was very much a human in the loop system or a very manual system where GMs in every city would control basically the parameters in which surge would operate and so much of the time that would need, for example, Monday through Friday, there would be no search, it couldn't flip on, and then Friday nights and Saturday nights it would flip on from whatever you set, 7:00 PM to 3:00 AM and the cap was X, whatever the cap was.”
02 / evaluation
“Then it was pretty stressful, right, because looking at a business that relies on going into people's homes and suddenly you can't do that anymore, what do you do?”
03 / evaluation
“The reality is operations teams, local teams, can iterate faster, can scale talking to customers really much more efficiently, have great qualitative insights, and so if it's seen more as a harmony instead of a competition, I think that's really, really helpful where it's like, okay, how do we get the insights that are happening day in and day out in the field, on the ground, whatever that may be, and help us build better products because of that, right?”
04 / evaluation
“The reality is it's the largest asset classroom in the United States, and if we just stay super focused on, hey, who are the customers that we serve really well that we talk to every day, there's a little bit of confidence that comes from being able to stay focused on that regardless of the competitive environment, again, because it's not like the market is fully saturated.”