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Brian Tolkin: evaluation

4 Aug 2024 Lenny's Podcast Lessons from scaling Uber and Opendoor | Brian Tolkin (Head of Product at Opendoor, ex-Uber)

“The reality is operations teams, local teams, can iterate faster, can scale talking to customers really much more efficiently, have great qualitative insights, and so if it's seen more as a harmony instead of a competition, I think that's really, really helpful where it's like, okay, how do we get the insights that are happening day in and day out in the field, on the ground, whatever that may be, and help us build better products because of that, right?”

— Brian Tolkin

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Speaker
Brian Tolkin
Attribution
Verified speaker
Claim type
evaluation
Recorded
4 Aug 2024
Publisher
Lenny's Podcast

Transcript context

…This episode is brought to you by Explo, a game changer for customer facing analytics and data reporting. Are your users craving more dashboards, reports and analytics within your product? Are you tired of trying to build it yourself? As a product leader, you probably have these requests in your roadmap, but the struggle to prioritize them is real. Building analytics from scratch can be time-consuming, expensive, and a really challenging process. Enter Explo. Explo is a fully white labeled embedded analytics solution designed entirely with your user in mind. Getting started is easy. Explo connects to any relational database or warehouse and with its low-code functionality, you can build and style dashboards in. Once you're ready, simply embed the dashboard or report into your application with a tiny code snippet. The best part, your end users can use Explo's AI features for their own report and dashboard generation eliminating customer data requests for your support team. Build and embed a fully white labeled analytics experience in days. Try it for free at explo.co/lenny. That's E-X-P-L-O/lenny. I've seen that a lot of companies, and this was definitely true to Airbnb, where the product team looks down a little bit on the ops team where they're like, "oh, we're doing things that are going to scale to millions of users. We're doing these things that are going to apply to everyone." There's this ops team over there doing a few things that are going to not scale. They keep asking us for things to build for their one-off ideas. What do you think that product teams often maybe miss or don't understand about the ops teams that would help them see them in a different light? Yeah, it's a great question and I think Uber always had this mentality and OpenDoor does too of like a twin turbine jet plane where you can fly the plane on one engine for a little bit if you need to, but it's operating most efficiently and effectively if both are working together, and I think that's really true, right? The reality is operations teams, local teams, can iterate faster, can scale talking to customers really much more efficiently, have great qualitative insights, and so if it's seen more as a harmony instead of a competition, I think that's really, really helpful where it's like, okay, how do we get the insights that are happening day in and day out in the field, on the ground, whatever that may be, and help us build better products because of that, right? Like a PM sitting in San Francisco can't be in Opendoor's case 50 markets, walking houses every single day in Uber's case, whatever, a thousand cities understanding the nuances of safety in South America and it's just not possible, but what you can do is foster a really good relationship and a really good feedback loop of how people who do deeply understand those things can help give insights. Now is actually the birth of product operations was that insight as well. Can you say more on that?…

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