Public evidence record
Published podcast speaker
Books, apps, and tools
book / recommends
“Pull up [inaudible 01:24:40]. One I already said and we talked about. So this would take two of the slots. The next one on my list is Switch by Chip and Dan Heath, How to Change Things When Change Is Hard. The other one, this is probably a surprising one, it's called Understanding Comics by Scott McCloud.”
book / recommends
“Pull up [inaudible 01:24:40]. One I already said and we talked about. So this would take two of the slots. The next one on my list is Switch by Chip and Dan Heath, How to Change Things When Change Is Hard. The other one, this is probably a surprising one, it's called Understanding Comics by Scott McCloud.”
Claim ledger
16 transcript-backed records
01 / recommendation
“Pull up [inaudible 01:24:40]. One I already said and we talked about. So this would take two of the slots. The next one on my list is Switch by Chip and Dan Heath, How to Change Things When Change Is Hard. The other one, this is probably a surprising one, it's called Understanding Comics by Scott McCloud.”
02 / belief
“I think he's got this really unique way of thinking about the world, and he's also one of the few people that can hold a very long-term view and a very short-term view at the same time.”
03 / belief
“Probably lots of dispute on that. I think Airbnb had a similar diagram. I'm trying to remember.”
04 / belief
“I mean there's a really famous loop diagram for Uber that I think one of the board members drew it or Travis drew it.”
05 / belief
“I think you both have a very natural instinct for writing and synthesizing things that people are feeling with a clarity that's really helpful.”
06 / belief
“The art of storytelling, diagramming, so on, I think is so critical for basically any part of life.”
07 / preference
“You could come to Google, and we had indexed all of Amazon and the entire internet, why would you ever pick Amazon? And the feedback that was coming back from users was they'd say, "I picked Amazon because I value consistency over comprehensiveness.”
08 / recommendation
“I recommend this book for lots of purposes, but as you're thinking about rituals for your teams, it's a particularly relevant frame.”
09 / prediction
“Almost all products have some form of loop. That person turns around and maybe sharing is built right in your product or maybe it's not, or maybe there's a way that it happens through advocacy, but understanding that the way products actually grow and spread happen through some type of loop not funnel, is I think pretty fundamental.”
10 / preference
“Of the ones that are more work related, I think Lane Stock on two-way writeup still outranks all of mine, but I have a couple of good ones on there too.”
11 / preference
“I have a little review process I use for my docs that allows other people to help me make it better, which is always really helpful.”
12 / uncertainty
“Yeah. I'm not sure we're solving the right problem, but boy, we run a great meeting.”
13 / evaluation
“There's lots of things you see because some rituals are great when you're 100 people and they're terrible when you're 1,000.”
14 / evaluation
“I'm obviously not trying to keep any of it a secret, so the whole point of publishing it is because I think other people will enjoy it and can get benefit out of it.”
15 / preference
“The other way I like to do it is to provide contrast to give the person an out to not make it obvious to them that I have this ranking.”
16 / commitment
“And in particular things like what is a good product manager was a question we were at risk of losing. So at the time I was running product for YouTube, the group of the eight product leaders around the company got together and said, "Hey, we need to keep some level of consistency amongst how we think about what's a great product manager or it's all going to diverge and it's not going to mean anything anymore.”