Public evidence record
Published podcast speaker
Books, apps, and tools
book / recommends
“I recommended the Steve Jobs book by Walter Isaacson. I have recommended Elon Musk book. I have read the Ashlee Vance one fully. I'm in the middle of the Walter Isaacson one and I have recommended Hard Thing About Hard Things by Ben Horowitz.”
book / recommends
“Maybe a boring answer, but these are the books I believe in. I recommended the Steve Jobs book by Walter Isaacson. I have recommended Elon Musk book. I have read the Ashlee Vance one fully. I'm in the middle of the Walter Isaacson one and I have recommended Hard Thing About Hard Things by Ben Horowitz. These are the three books. I think that there was a period of time in Silicon Valley maybe 10 years ago, and maybe this is still true, but everyone wanted to be Steve Jobs and they thought that they can just recreate being Steve Jobs. There was this fever in the valley, and the reason why you want to listen or read that book is you need to understand the context of what makes up the entire person. Yes, the person part is important, but how they apply their own context to the products that they ship and they change the world is important because not that I or anyone else can recreate what they did or what they're doing, but take the learnings from them and see how you can apply the same principles to your context. You're not going to behave the same way that they did. You're not going to build products the same way that they did, but you're going to give it your absolute freaking best because that's what your end users deserve and you're not going to compromise on that. That's sort of what my takeaway is, and I think that takeaway is extremely strong in the books that I talk about. And the Ben Horowitz book, it goes back to my concept of resilience. Some people have this really optimistic view of how life is in the corporate world or in the product world or in the CEO office. It's not so. These are lonely jobs, these are hard things, and how do you persist through that? I felt that that book was amazing at teaching me that.”
Claim ledger
21 transcript-backed records
01 / recommendation
“Maybe a boring answer, but these are the books I believe in. I recommended the Steve Jobs book by Walter Isaacson. I have recommended Elon Musk book. I have read the Ashlee Vance one fully. I'm in the middle of the Walter Isaacson one and I have recommended Hard Thing About Hard Things by Ben Horowitz. These are the three books. I think that there was a period of time in Silicon Valley maybe 10 years ago, and maybe this is still true, but everyone wanted to be Steve Jobs and they thought that they can just recreate being Steve Jobs. There was this fever in the valley, and the reason why you want to listen or read that book is you need to understand the context of what makes up the entire person. Yes, the person part is important, but how they apply their own context to the products that they ship and they change the world is important because not that I or anyone else can recreate what they did or what they're doing, but take the learnings from them and see how you can apply the same principles to your context. You're not going to behave the same way that they did. You're not going to build products the same way that they did, but you're going to give it your absolute freaking best because that's what your end users deserve and you're not going to compromise on that. That's sort of what my takeaway is, and I think that takeaway is extremely strong in the books that I talk about. And the Ben Horowitz book, it goes back to my concept of resilience. Some people have this really optimistic view of how life is in the corporate world or in the product world or in the CEO office. It's not so. These are lonely jobs, these are hard things, and how do you persist through that? I felt that that book was amazing at teaching me that.”
02 / recommendation
“I recommended the Steve Jobs book by Walter Isaacson. I have recommended Elon Musk book.”
03 / belief
“I think Lenny, that's a trick question. He wants to get me into trouble. I'm sure.”
04 / belief
“I can talk a little bit about how I think about, I think I've talked a lot about end users, but I cannot talk about end users enough.”
05 / belief
“I would say the team is using a lot of tools now. The team is using tools to build initial prototypes, initial mocks I should say.”
06 / commitment
“I will say that I've been guilty of not establishing an online presence and writing.”
07 / belief
“We have a partnership with Walmart where we may send a courier who may pick up 15 different bags and deliver it to 15 different homes. So the need for human drivers on our platform or human earners I would say is just going to continue to increase because we're going to have multiple earning opportunities for them over time.”
08 / commitment
“Either once or twice a month I will set aside half a day and then I'll go out and I'll drive and deliver.”
09 / belief
“I went through our merchant setup flow, which I can just do by setting up a test account and I learned so many things of all the points of friction that we are putting in that flow.”
10 / evaluation
“Send me feedback of how we can get better as a product, and the more detailed your feedback, the better it is. It's very easy to say this doesn't work or that doesn't work, but if you actually describe and say, "Hey, this is what happened.”
11 / belief
“As you progress in your career, you want to develop that gut as fast as possible, because in my opinion, that's what differentiates a good product manager from a great product manager, that they have developed some extra level of gut and they're able to make the correct decisions because of the experience that they have had over that time.”
12 / recommendation
“I do think that obsessing over your metrics, especially when it's funnel metrics and understanding all the points of friction, numbers do tell the story. So I think you do need to have the experience points whether they are observed anecdotally or they come through some other means as well as understanding the points of friction because of drop off in your conversion funnel, they're very important.”
13 / preference
“I think we celebrate if we hit about 75 to 80% because you do want to set stretch targets, and then every half we do planning.”
14 / evaluation
“This is where Uber Groceries come from, which is now a very large business for us. And on the right side, Uber Reserve, Uber for Teens, which is something I launched a couple of years ago, our focus on taxis and there are many other growth bets that are now in the billions of dollars in total.”
15 / preference
“I will go into a few individual features, but even at a more meta level, the thing that surprised me the most is we obsess about our app and our app is the center of our universe, but when a passenger gets in the car, the center of the driver's universe is that interaction with the passenger.”
16 / commitment
“I think that's a huge moment of pride and I take it as personal responsibility to make sure that I can help bring that moment.”
17 / commitment
“So I said, "Great, our cycle time is going to be 24 hours." And so I think there was a period of about six months when we did do daily stand-ups and they were extremely helpful to unblock the teams on making certain decisions and we shipped a lot.”
18 / recommendation
“No, this is not about mindlessly shipping, but once you know that you're working on something that is important, that is solving a problem, it could be a big feature or a small feature, then you have to cut down the cycle time.”
19 / preference
“I will tag people because I know who works on what and then I'll just send people my thoughts on what we think we can improve.”
20 / prediction
“It is going to take some time. So as we project out, we don't know if it is going to be five years or 10 years until it sees a certain kind of scale across the world, across many, many cities.”
21 / recommendation
“I recommended the Steve Jobs book by Walter Isaacson. I have recommended Elon Musk book. I have read the Ashlee Vance one fully. I'm in the middle of the Walter Isaacson one and I have recommended Hard Thing About Hard Things by Ben Horowitz.”