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Megan Cook

Published podcast speaker

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18
Episodes
1
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1
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1

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book / recommends

Scaling People

“Look, I have a habit of sending books to everyone who reports to me every year just on a skill they're working on. So I've got a huge list that I actually send out, but the one that I send out the most to new PMs especially is just inspired by Marty Cagan. It holds up really well. It was recommended to me by my first boss, and it's just got a bunch of great tips in there, just great foundational knowledge. More recently, what I've been sending out for my managers is Scaling People by Claire Hughes Johnson. I think that just came out within the last year actually, but it's just got an incredible amount of really useful tactical things, templates, all sorts of things that you can put into practice.”

Lenny's Podcast · 4 Feb 2024

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What Megan said.

4 transcript-backed records

01 / evaluation

That is absolutely the best test of whether or not what you thought was going to happen will actually happen. And so I think when you come to the meeting going, okay, here's the top-back so we actually know, and here's the hypotheses and here's my plan to prove or disprove them, then you're exposing your idea for people to go, oh, here's more that I know about that hypotheses, or here's some data that you don't have or here's another way to think about it.

“That is absolutely the best test of whether or not what you thought was going to happen will actually happen. And so I think when you come to the meeting going, okay, here's the top-back so we actually know, and here's the hypotheses and here's my plan to prove or disprove them, then you're exposing your idea for people to go, oh, here's more that I know about that hypotheses, or here's some data that you don't have or here's another way to think about it.”
Speaker
Megan Cook
Publisher
Lenny's Podcast

03 / evaluation

And we also had great conversations with our customers. It was the kinds of conversations that are really rich and really helpful, but so painful to listen to and go through because you're seeing somebody really struggle with something that you thought was going to bring them so much value.

“And we also had great conversations with our customers. It was the kinds of conversations that are really rich and really helpful, but so painful to listen to and go through because you're seeing somebody really struggle with something that you thought was going to bring them so much value.”
Speaker
Megan Cook
Publisher
Lenny's Podcast

04 / evaluation

I think that's a really good example actually, the CSAT example, because sometimes you can get caught up in let's add value, add value, add value to the product, but if the customer aren't satisfied with what you built, or in our case we found that one of the core reasons was the usability, it wasn't where it needed to be.

“I think that's a really good example actually, the CSAT example, because sometimes you can get caught up in let's add value, add value, add value to the product, but if the customer aren't satisfied with what you built, or in our case we found that one of the core reasons was the usability, it wasn't where it needed to be.”
Speaker
Megan Cook
Publisher
Lenny's Podcast
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