Evidence receipt / evaluation
Published · transcript-backedMegan Cook: evaluation
4 Feb 2024 Lenny's Podcast Lessons from Atlassian: Launching new products, getting buy-in, and staying ahead of the competition | Megan Cook (head of product, Jira)
“I think that's a really good example actually, the CSAT example, because sometimes you can get caught up in let's add value, add value, add value to the product, but if the customer aren't satisfied with what you built, or in our case we found that one of the core reasons was the usability, it wasn't where it needed to be.”
Source trail
Everything needed to verify it.
- Speaker
- Megan Cook
- Attribution
- Verified speaker
- Claim type
- evaluation
- Recorded
- 4 Feb 2024
- Publisher
- Lenny's Podcast
Transcript context
…This episode is brought to you by Vanta, helping you streamline your security compliance to accelerate your growth. Thousands of fast-growing companies like Gusto, Qom, Quora, and Modern Treasury trust Vanta to help build, scale, manage, and demonstrate their security and compliance programs and get ready for audits in weeks, not months. By offering the most in-demand security and privacy frameworks such as SOC 2, ISO 27001, GDPR, HIPAA, and many more, Vanta helps companies obtain the reports they need to accelerate growth, build efficient compliance processes, mitigate risks to their businesses, and build trust with external stakeholders. Over 5,000 fast-growing companies use Vanta to automate up to 90% of the work involved with SOC 2 and these other frameworks. For a limited time, Lenny's Podcast listeners get $1,000 off Vanta. Go to vanta.com/lenny, that's V-A-N-T-A.com/lenny, to learn more and to claim your discounts. Get started today. Okay, something else that I hear you're incredibly good at, and it's actually related to all of these things we've been talking about, is the way someone described you is you're really good at fighting the good fight, which essentially is just doing the things that need to be done that aren't necessarily popular or that people are prioritizing right now. I hear that you led to a big investment in CSAT at Atlassian because you just felt like this was the right way of doing it. And there's a few other projects that came out of just like, "I'm just going to do the thing that needs to be done." Can you just talk about why that's important to you, what impact that sort of had, and then just how you actually successfully do that? Obviously it ties into this skill of getting buy-in on stuff. I think that's a really good example actually, the CSAT example, because sometimes you can get caught up in let's add value, add value, add value to the product, but if the customer aren't satisfied with what you built, or in our case we found that one of the core reasons was the usability, it wasn't where it needed to be. Then we can't access that value anyway. It doesn't matter. And sometimes it can be hard to get investment for things like that because it's not like the shiny, exciting new thing. It's no, I want to work on the features we already have and improve those. So it was about two years ago, our chief experience officer, he cared really deeply about improving our CSAT scores and asked me to look into it. And this- Briefly explain CSAT real quick. Some people may not be familiar with that term.…
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