Public evidence record
Published podcast speaker
Books, apps, and tools
book / uses
“So, I found I lost the habit of reading as I started to get more and more stressed with my startup. And so I would listen to audiobooks here and there, but the most recent book I read is a book called Nuclear War: A Scenario, and it's a very much a nonfiction and scared the shit out of me.”
other / likes
“I bet I would love to know that younger generations that are watching this, what they may think, they may hate it, but I love 28 Years Later.”
book / recommends
“So, I found I lost the habit of reading as I started to get more and more stressed with my startup. And so I would listen to audiobooks here and there, but the most recent book I read is a book called Nuclear War: A Scenario, and it's a very much a nonfiction and scared the shit out of me. So, if you like nightmares, it'll be beautiful bedtime reading.”
Claim ledger
2 transcript-backed records
01 / commitment
“I had been attacked unfairly in the press, just all of me was just fed up and I decided to take a very authoritarian, top-down, aggressive founder-first approach to all the things, and I found that deeply cathartic and that was the thing that led to me in part.”
02 / commitment
“We charge 99 cents to resolve tickets, customer problems, and we have a higher resolution rate than anyone else, and we are proud of that and we obsess over that. It is the metric by which these agents are assessed, and we wanted our revenue to be 100% aligned with the value that they attained because we had all this scar tissue from pricing prior that felt unfair to customers.”