Mentions personal use of GROW model.

Transcript context

…Awesome. Okay, so this is a core skill of coaching is active listening. Yes. So, that's listening. Second skill, powerful questions. So, asking powerful questions means I'm curious about what's really going on, and there's not one right answer. So, a powerful question helps you gain insight and it takes you to a new solution set you didn't have before. But it's not me leading the witness. I'm not trying to guide you to a specific answer. That wouldn't be a powerful question. So, something that I like to equip leaders with is four kinds of questions that you can ask to unlock insight. So, the first kind is I use a GROW model. So, the GROW model just is four different categories of kinds of powerful questions. So, the G in grow is goal. So, what does success look like? What's the outcome that you want to have? Any question that's around defining the best case scenario. The R in the GROW model is about your current reality. Where are you stuck? What are your current challenges? What have you tried? The O is about your options. So, let's expand the opportunities that you can understand of the choices you have in front of you. What are the various paths you could take? And the W in the GROW model is the way forward. What are you going to do next? So, this sounds simple, and it is simple if you take the time and space to listen carefully and ask any of these questions. The people on your team will appreciate the space and time to unlock an option that they didn't think of before and walk away with a concrete next step. So, just to reflect back what you're saying, so someone comes to you with a monkey on their back. Here's a problem I'm trying to solve. This percent of my team is just not doing something right or this feature isn't working, something like that. So, first of all, it's listen, be very active in your listening. Reflect back what you're hearing, their emotions. And then, ask them questions around what does success look like for this? What is the goal? What is the goal? What does success look like for the thing you're trying to do here? What does success look like? Two is just what's today's reality? What's happening today? Then, options. Here's options that you think exist. So, this is you asking them what are the options?…

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