Elon Musk: belief

Transcript context

…I see. You’re saying revenue figures today are all rounding errors compared to the actual TAM. So just focus on the TAM and how to get there. Take something as simple as, say, customer service. If you have to integrate with the APIs of existing corporations—many of which don’t even have an API, so you’ve got to make one, and you’ve got to wade through legacy software—that’s extremely slow. However, if AI can simply take whatever is given to the outsourced customer service company that they already use and do customer service using the apps that they already use, then you can make tremendous headway in customer service, which is, I think, 1% of the world economy or something like that. It’s close to a trillion dollars all in, for customer service. And there’s no barriers to entry. You can immediately say, “We’ll outsource it for a fraction of the cost,” and there’s no integration needed. You can imagine some kind of categorization of intelligence tasks where there is breadth, where customer service is done by very many people, but many people can do it. Then there’s difficulty where there’s a best-in-class turbine engine. Presumably there’s a 10% more fuel-efficient turbine engine that could be imagined by an intelligence, but we just haven’t found it yet. Or GLP-1s are a few bytes of data… Where do you think you want to play in this? Is it a lot of reasonably intelligent intelligence, or is it at the very pinnacle of cognitive tasks?…

Stored transcript either side of the excerpt. The highlighted words are the published quote; the surrounding text is unedited source, never generated.