David Rosenthal: belief

Transcript context

…Yeah. Speaking of the first time Sam does something that he then does forever, he becomes notorious for going into competitor stores, bringing in a little notebook, later bringing in a little tape recorder, and just seeing what he can get away with interviewing clerks and associates at these stores. Anytime he's traveling with the family on vacation or anything, he's just going into all these other stores, observing, taking notes, and figuring out what their systems are, what's working, and what's not working, so here he learns that valuable lesson for the first time. So great. I was going to bring this up later, but I think he says in the book that he believes he has spent more time in Kmarts than any nonindividual store employee of Kmart including Kmart's senior management. Yeah. Also, we keep referencing Kmart. When I was growing up, it was like Walmart, Kmart. I think Kmart is kind of like Walmart, about the same scale, same size, and kind of a little lower end. That was my perception as a kid of Kmart. I didn't realize that Kmart for a very long time was much, much larger than Walmart. They were Walmart's big brother incumbent.…

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