David Rosenthal: belief

Transcript context

…The skills are completely non transferable. This process doesn't really exist, certainly not at scale at any other company. Actually, I was talking to my wife about this. She brought up the idea that it's like Disney imagineers or almost like Pixar employees, where you specialize in this one crazy little piece of the production process that no other company has your same production process. The attention to detail is so staggering that once you enter the Hermes universe, then you're in that universe for the rest of your career because that is where your trade is still practiced. I think also, as a client too, at least in scarves, if you entered the Hermes scarf universe, you're not buying any other scarves. Totally, and you really like all the lore. Part of what makes Hermes Hermes at this point is their callbacks to their own history. They have a hundred and eighty seven years of history to call upon, and they do so over and over and over again. They remix and they name things after stores that used to exist at certain addresses. It's a universe.…

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