David Rosenthal: observation

Transcript context

…I don’t know if they count interns. By the end, though, of Eric’s time at Cisco after the acquisition, he was going around and spending a lot more time with Cisco customers and former WebEx customers that are now Cisco customers. This is going to sound simplistic but bear with us here because it’s really important, he starts noticing that they’re really unhappy with the product, this is now 2009, 2010, 2011. That makes Eric really unhappy. Again, this sounds simplistic but this is really important for Eric and for Zoom, happiness is kind of his philosophy. I wanted to say a quote that he has here. He says, “Along the way,” he talks about his career, “I really came to understand that the purpose of life is to pursue happiness like here in the US. That’s really the most important thing. I also learned how to pursue happiness especially how to pursue sustainable happiness. You’ve got to make others happy. If you make others happy, you’re happiness will be sustainable. For me, to apply that philosophy to the company world, to the business world, if we can make a customer, our company will be happy. That happiness is also sustainable.” That’s wildly enlightened.…

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