Mentions personal use of Hangouts. Mentions personal use of Skype.

Transcript context

…Speaking of, this was the Cisco technology and WebEx, but for them, of course, they were competitors. And inexpensive. The other thing is, in my head I remember thinking, I’ve never heard of Zoom, but what are you using for that? I know there’s enterprisey things, but you can’t afford that. They probably won’t even send the sales guy to talk to you. But also, I use Hangouts and I use Skype. That’s a very different class of thing, that can’t be working for you, and this middle didn’t exist. Those technologies were built for a different era. If you think about a lot of the incumbents, they were built for a time where people were sitting at a desk with fixed internet. Everything was monitored and controlled. Now, people are on the go and you’re using your laptop, your desktop, your phone on WiFi, 3G, switching from cell towers. You had to rebuild the infrastructure from the ground-up. That’s what a lot of the incumbents couldn’t do, because they built this monolithic architecture and then they were just trying to patch it and adapt to the new world. That’s where Eric had this world vision that he had to rebuild the entire software stack. That’s what he did. He worked really hard, even before releasing the first product to make sure that everything worked.…

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