Evidence receipt / evaluation
Published · transcript-backedBrandon Chu: evaluation
27 Jun 2022 Lenny's Podcast Brandon Chu on building product at Shopify, how writing changed the trajectory of his career, the habits that make you a great PM, pros and cons of being a platform PM, how Shopify got through Covid
“To give an example, during COVID, this cultural resilience we had to change was so vital because all of a sudden, these grandiose ideas and visions we had for 2020 didn't matter and what mattered was like, "Oh, shit.”
Source trail
Everything needed to verify it.
- Speaker
- Brandon Chu
- Attribution
- Verified speaker
- Claim type
- evaluation
- Recorded
- 27 Jun 2022
- Publisher
- Lenny's Podcast
Transcript context
…It's so important. A lot of companies just want to avoid upsetting people, want to avoid creating chaos. And it's so important to always be rethinking even if it's like we just put a plan together, maybe we should change it because things have changed. And so I'm not surprised Shopify is really good at this. To give an example, during COVID, this cultural resilience we had to change was so vital because all of a sudden, these grandiose ideas and visions we had for 2020 didn't matter and what mattered was like, "Oh, shit. Retail businesses are going from a hundred percent to zero." It's like 0% revenue overnight. And how do we help a brick and mortar store across the street now do order online and pick up it in store? How do we do that? How do we throw away everything? This is what matters now. Let's try to ship three things in the next month that matter." And that's very jarring, I think, unless you have a culture that just understands that can happen any day and it kind of gets excited by those. I'd love to actually hear whatever you could share on the COVID period of Shopify and just what folks did to work through that.…
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