Ben Gilbert: evaluation

Transcript context

…Ben, you would make a great Hermes essay. I don't think so. I actually had a wonderful Hermes associate that I worked with in the Aix-en-Provence store. It was crazy. We bought basically the most entry level Hermes products that you can buy in one of their stores. I think perfumes are sold in department stores and makeup. There are some more accessible things, but in terms of the durable goods, it started at the bottom. I had a delightful time and decided to buy something. I think we spent an hour and a half, and I had the most wonderful service and built an almost friendship with the associate who helped us through the whole process, spending as much time with me as they spent with someone coming in to pick up their Birkin bag. It was crazy, probably the best customer service I've ever received in any retail establishment anywhere. No, I don't think I would be a good Hermes sales associate relative to where the bar has been set. It's funny. My experience was different. Of course, I had to go do some research for this episode.…

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