Ben Gilbert: belief

Transcript context

…Over the next five years. Right. As history plays out, I think execution-wise totally an A+. I’m sure people with quibble and have quibbled over, “Should they have priced higher and then the company be able to raise more money?” versus sharing the profits with the new investors—love the company philosophy there on sharing with the new investors—and the upside. The thing that will make this an A+ five years from now is, in doing this financing event, in doing an IPO, and of course great liquidity for all existing shareholders, are they able to use that new cash generated, or do something with either the IPO proceeds, or what it means to be a public company to really grow into this really important collaboration company in the world, that all investors believe that it can be, this $26 billion company? I’m super optimistic about that. I think the thing that would paint this as a negative picture would be if it turned out that the real business was just the video conferencing and there wasn’t this additional value to be gained by being a Zoom customer, or if they hit some ceiling on growth and they didn’t continue growing in the way that they could and that they actually ended up being smaller. Personally, I don’t think that’s going to be the case, but I think as you’re looking at Zoom over the next five years, those will be the things to look at. And on top of that, what I would add is that the key driver that’s going to help up deliver results is making sure that our customers are still happy. That’s why the NPS score is critical for us and we keep tracking that score because that means that we’re doing the right job. If we keep our customers happy, then our employees are going to be happy, our investors are going to be happy, our partners are going to be happy. The second thing that we need to make sure that we continue to focus on, is making sure that we attract the right people. We talked a little bit about the people who succeed at Zoom and those people are not just rock stars, but they are people committed to the mission and vision of the company. We need to make sure as we scale, as we hire more people, as we expand internationally, that we keep on attracting the right people into Zoom.…

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