Ben Gilbert: preference

Transcript context

…Coconis and Tuck too. They've done it with Next. They've executed this playbook to a T. How do you do this stuff creatively, cleverly, digitally, cheaply, without being fine dining experience and then use DoorDash for its component parts? Because it's great that it's built out but you don't want your customers coming from there and you don't want that traffic at the whim of someone who's trying to commoditize you. Anyway, I think the restaurants that do have the most differentiated offerings will be able to thrive independently. It actually looks a lot like the travel market where once OTAs came to the picture, it was really for any airline to differentiate and then they all ended up being a commodity, rising to the bottom, dropping their prices, seeing massive consolidation. It feels like that's a playbook that's being run in restaurants right now. Totally. I think then the question for value creation, value capture here for DoorDash, questions that can happen anyway. Is DoorDash causing this or are they participating in or they're also arming the rebels? It's captured.…

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