High Signal Podcasts Evidence ledger
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Public evidence record

Geoff Charles

Published podcast speaker

Claims
17
Episodes
1
Shows
1
Named items
1

Books, apps, and tools

The evidenced stack.

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book / recommends

When Breath Becomes Air

“Because I work a lot, I try to read things that are completely outside of work. I don't think I can get through any fiction or nonfiction book that's often recommended. So anything that will pull on your heartstrings and try to make you more human. When Breath Becomes Air is a really good one that I often recommend.”

Lenny's Podcast · 6 Aug 2023

Evidence receipt · Source ↗

Claim ledger

What Geoff said.

9 transcript-backed records

01 / belief

I think the debate around working hard and burnout misses a key point, which is all about how much impact and how good you feel about the work that you're doing.

“I think the debate around working hard and burnout misses a key point, which is all about how much impact and how good you feel about the work that you're doing.”
Speaker
Geoff Charles
Publisher
Lenny's Podcast

03 / belief

I think where we get to nuances, like user experience improvements, the metric there that I really look at is how many support tickets come in that were due to a customer being confused.

“I think where we get to nuances, like user experience improvements, the metric there that I really look at is how many support tickets come in that were due to a customer being confused.”
Speaker
Geoff Charles
Publisher
Lenny's Podcast

04 / belief

I think that I should never really be in the critical path of anything. So largely, I'm not available, but if they really need to get to me, they have my phone number.

“I think that I should never really be in the critical path of anything. So largely, I'm not available, but if they really need to get to me, they have my phone number.”
Speaker
Geoff Charles
Publisher
Lenny's Podcast

05 / belief

We've been extremely consistent from the start and I think most of the products that we build, most of the code that we written, is in the customer's hands and hasn't been ripped away.

“We've been extremely consistent from the start and I think most of the products that we build, most of the code that we written, is in the customer's hands and hasn't been ripped away.”
Speaker
Geoff Charles
Publisher
Lenny's Podcast

07 / belief

Yeah, it was one of the biggest cultural differences, I think, in Ramp versus other companies that were as a part of where my boss, the CTO, Karim, was extremely hands-off in terms of the actual pride decisions because we were extremely aligned on the goals themselves.

“Yeah, it was one of the biggest cultural differences, I think, in Ramp versus other companies that were as a part of where my boss, the CTO, Karim, was extremely hands-off in terms of the actual pride decisions because we were extremely aligned on the goals themselves.”
Speaker
Geoff Charles
Publisher
Lenny's Podcast

09 / belief

I think running a team has a huge impact on your physical health, on your mental health, and I think you are an athlete at a high growth startup or even a small business or a large company.

“I think running a team has a huge impact on your physical health, on your mental health, and I think you are an athlete at a high growth startup or even a small business or a large company.”
Speaker
Geoff Charles
Publisher
Lenny's Podcast
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